Store Service Lead: POS & Customer Experience

Clicks Group Limited; Rustenburg; On-site; ZAR 200 000 - 300 000; Full time

Job summary

A leading health and beauty retailer in Rustenburg is seeking a Service Advisor to ensure exceptional customer service at the point of sale. The ideal candidate will have experience in retail/FMCG operations and strong managerial skills. Responsibilities include directing operational activities, managing stock, and resolving customer queries. This is a permanent position offering a market-related salary. The company encourages applicants from diverse backgrounds.

Qualifications

• 1 year of experience in a customer-facing role.
• Experience in retail/FMCG store operations.
• Numeracy and stock management experience.

Responsibilities

• Ensure service excellence at the point of sale.
• Resolve customer queries efficiently.
• Manage stock and cash to minimize shrinkage.

Skills

Customer service excellence

Problem-solving skills

Planning and organising skills

Strong customer orientation

Sound managerial skills

Education

Grade 12 Maths 50% and English 50%

Job description

A leading health and beauty retailer in Rustenburg is seeking a Service Advisor to ensure exceptional customer service at the point of sale. The ideal candidate will have experience in retail/FMCG operations and strong managerial skills. Responsibilities include directing operational activities, managing stock, and resolving customer queries. This is a permanent position offering a market-related salary. The company encourages applicants from diverse backgrounds.