Store Manager (Medium) - Clicks Laborie Centre

Clicks Group; Paarl; On-site; ZAR 400,000 - 500,000; Full time

Job summary

A leading retail company is seeking a Store Manager to oversee operations at the Laborie Centre in Paarl. The suitable candidate will have a minimum of 5 years of retail management experience and a proven track record in maximizing financial performance and leading diverse teams. This role requires strong financial management skills and a commitment to excellent customer service, ensuring that store operations meet the company's high standards.

Qualifications

• Minimum 5 years’ experience in a store management role within retail/FMCG.
• Extensive people management experience of a large and diverse workforce.
• Financial management knowledge including budgets and profit and loss statements.

Responsibilities

• Drive financial performance and maximize sales.
• Manage operational activities including expenses and stock management.
• Ensure a high standard of visual merchandising.
• Develop and manage staff effectively.
• Schedule staff according to labor policies.
• Enhance customer experience through effective service initiatives.
• Maintain relationships with stakeholders.
• Monitor customer trends and competitor activities.
• Foster integration between store, pharmacy and clinic teams.
• Promote a high performing business culture.

Skills

Store management experience

Financial management

People management

Customer service

Education

Grade 12 (Maths 50% and English 50%)

B. Degree or Diploma (retail / finance management, pharmacy or related)

Job description

Overview

Job title: Store Manager (Medium) - Clicks Laborie Centre

Job Location: Western Cape, Paarl

Deadline: October 04, 2025

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Responsibilities

• To ensure the achievement of the stores financial performance by driving and maximizing sales, tracking daily targets, weekly and monthly sales plans and proactively taking appropriate action as required.
• To efficiently manage and control all operational activities of the store, including expenses, stock management, shrinkage, general housekeeping and administration.
• To successfully manage in-store execution of all visual merchandising, ensuring that in-store presentation and promotional standards are maintained and that the appearance of the store is in line with the brand image.
• To ensure competent and motivated employees through effective selection, leadership, management and on-going development in order to build capacity and capability to meet current and future business needs.
• To adequately schedule staff in line with the Group's labour policy and the relevant labour model in order to ensure each department is fully and appropriately staffed.
• To ensure all administrative responsibilities are attended to in an efficient manner, including ensuring weekly time and attendance and employee records are complete and submitted to HR.
• To execute customer service initiatives in store and take corrective action that results in a great customer experience, drives customer loyalty and achieves club card participation targets.
• To build and maintain sound working relationships with relevant stakeholders (centre managers, suppliers, DC’s) to ensure business objectives are achieved and opportunities are maximised.
• To maintain an awareness of customer trends, demographics and needs and monitor the activity of local competitors in order to capitalise on opportunities.
• To drive cohesion, consistency and integration between the store operation, pharmacy and clinic teams.
• To drive a high performing business culture that delivers employee affiliation, customer satisfaction and shareholder value.
• To support the Group’s vision to be the customer’s first choice health and beauty retailer by living and driving the company values.

Experience

• Minimum 5 years’ experience in a store management role within a retail / FMCG store operations environment with an annual turnover of at least R50 million
• Extensive people management experience of a large and diverse workforce
• Financial management experience (budgets, profit and loss statements, financial ratios, etc.)

Education

• Essential : Grade 12 (Maths 50% and English 50%)
• Essential : B. Degree or Diploma (retail / finance management, pharmacy or related) (External applicants)
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