Senior Warranty Technician Global Grade 10

Barloworld Equipment (Pty) Ltd; Middelburg; On-site; ZAR 50,000 - 200,000; Full time

Job summary

A leading equipment company in Mpumalanga is seeking a Warranty Claims Specialist to oversee warranty processes and provide technical support. Candidates must be qualified artisans with experience in mechanics and solid problem-solving skills. This role requires effective communication and the ability to manage warranty claims efficiently. The position may involve overtime work.

Qualifications

• Must have 3 years post-apprentice/learnership experience.
• Machine general technical knowledge and applied skills are required.
• Willing to work overtime.

Responsibilities

• Achieve warranty balanced score card targets and KPI’s.
• Approve and process warranty claims and payments.
• Provide expert technical support for warranty resolution.

Skills

Effective communication

Basic financial acumen

Problem solving and failure analysis skill

Organisational awareness

Attention to detail

Education

Grade 12

Qualified Artisan, Mechanic in relevant trade

Relevant mechanical engineering qualification

Tools

MS Office

SIS ET

SAP/CRM

Job description

Key Outputs

• Achieve warranty balanced score card targets and KPI’s
• Control cost effectively on all types of warranty claims
• Control suspense and debtors accounts effectively
• Effective communication
• Approve and process warranty claims and payments
• Provide expert technical support for warranty resolution
• Provide feedback on warranty issues to supervisors
• Safety
• Ensure effective self-management and performance ownership

Qualification, Experience and Competencies

• Grade 12
• Must be a Qualified Artisan, Mechanic in relevant trade e.g. Diesel Mechanic / Heavy Equipment Mechanic or relevant mechanical engineering qualification
• 3-year post apprentice/learnership experience
• Machine general technical knowledge and applied skills, Applicable product knowledge
• Basic financial acumen, influencing and negotiating
• Technical report writing skill, Customer responsiveness
• Organisational awareness, Attention to detail
• computer literate (MS Office, SIS ET and SAP/CRM – warranty role
• Problem solving and failure analysis skill
• Sound understanding of Warranty policies & procedures and communication skills
• Willing to work overtime