Senior UX & CX Researcher for Strategy & Innovation

Sanlam; Cape Town; On-site; ZAR 60 000 - 80 000; Full time

Job summary

A leading financial services group is looking for a Design & UX Researcher to enhance customer experience and product design through strategic research and collaboration. The role involves driving research strategy, conducting qualitative and quantitative studies, and contributing to customer-centric innovations. Ideal candidates will have 7+ years of experience in design research and possess a strong blend of analytical, communication, and collaboration skills. This is an opportunity to work in an innovative environment focused on user-centric solutions.

Benefits

Opportunities for growth and development

Qualifications

• 7+ years of experience in design research, UX research, or service design research.
• Expertise in qualitative and quantitative research methods.
• Exceptional communication and storytelling skills.

Responsibilities

• Define and drive the research strategy for customer experience and product design.
• Design and conduct qualitative and quantitative research studies.
• Collaborate with cross-functional teams to integrate research insights.

Skills

Design research

UX research

Qualitative research

Quantitative research

Cross-functional collaboration

Stakeholder management

Education

Bachelor’s or Master’s degree in Psychology, Design, Anthropology, Sociology, Marketing or a related field

Job description

A leading financial services group is looking for a Design & UX Researcher to enhance customer experience and product design through strategic research and collaboration. The role involves driving research strategy, conducting qualitative and quantitative studies, and contributing to customer-centric innovations. Ideal candidates will have 7+ years of experience in design research and possess a strong blend of analytical, communication, and collaboration skills. This is an opportunity to work in an innovative environment focused on user-centric solutions.