Senior Technical Compliance Engineer

Gaming Laboratories International, LLC; Johannesburg; On-site; ZAR 500,000 - 700,000; Full time

Job summary

A leading gaming compliance organization is seeking a Senior Technical Compliance Engineer in Johannesburg, Gauteng. The role involves providing customer support, conducting evaluations for regulatory compliance, and mentoring junior engineers. Candidates must have a degree in computer or electrical engineering, at least 3 years of related experience, and strong communication skills. Proficiency in Microsoft Office is required, and experience with gaming regulations is preferred.

Qualifications

• A minimum of 3 years of experience with gaming device hardware/software testing.
• Must demonstrate excellent oral and written communication skills.
• Ability to handle multiple projects under tight deadlines.

Responsibilities

• Provide customer service and support within the gambling industry.
• Conduct evaluations of submission files for compliance.
• Mentor junior Technical Compliance Engineers.

Skills

Communication skills

Technical compliance understanding

Customer service skills

Problem-solving skills

Education

Degree in computer science or electrical engineering

Tools

Microsoft Office (Word, Excel, PowerPoint)

JIRA

Job description

Job title: Senior Technical Compliance Engineer

Job Location: Gauteng, Johannesburg

Deadline: October 29, 2025

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This position will focus on the following :

Customer & Sales Responsibilities

• Provides customer service and support to regulators, operators, and suppliers within the gambling industry.
• Develops and maintains a strong understanding of each assigned customer’s needs and market position.
• Manages the full sales cycle, from lead generation and contract negotiation through to post-service follow-up.

Technical Evaluation & Compliance

• Conducts evaluations of submission files, identifying areas of regulatory concern and providing appropriate determinations. Tasks include :
• Reviewing incoming submissions and critical modifications
• Performing technical evaluations and outgoing reviews
• Investigating bugs or issues and documenting findings
• Developing certification report disclosures
• Reviewing verification utilities and procedures for regulatory compliance
• Evaluates supporting documentation related to product submissions and testing.
• Demonstrates expert knowledge of gaming products and maintains familiarity with common industry technical standards, including GLI Standard Series and Evolution.
• Maintains up-to-date understanding of internal controls and jurisdictional requirements.

Leadership & Team Support

• Acts as a subject matter expert and provides guidance on complex regulatory and technical matters.
• Mentors junior Technical Compliance Engineers (Levels I, II, and III).
• Assists the Manager in monitoring workload distribution and ensuring efficient assignment of work.
• Observes and communicates team performance concerns or trends to the Manager.
• Assists in developing and maintaining departmental procedures.
• Utilizes JIRA to manage personal tasks and monitor team assignments and targets.

Cross-Department Collaboration & Training

• Collaborates with departments across offices to address regulatory technical issues.
• Provides technical training and workshops to both internal teams and external clients.
• Represents the company at industry tradeshows and conferences, including speaking engagements as assigned.

Other Duties

• Troubleshoots and proactively resolves issues, recommending process improvements where applicable.
• Performs additional duties as assigned.

Education, Experience and Skills

• A degree in computer science, electrical engineering, computer engineering or a similar field is required.
• Formal training, experience, or demonstrated competency may be evaluated and considered acceptable in lieu of the educational requirements.
• A minimum of 3 years of experience with gaming device hardware and software testing is required.
• Internal candidates: Must be level II and above in Engineering / Math Department
• Knowledge of land-based (provincial, state, and tribal) and digital (online and mobile) gaming and / or gaming requirements is preferred.
• Proficiency in using Microsoft Office, including Word, Excel, and PowerPoint is required.
• Must have the ability to read, write, speak, understand, and communicate in English sufficiently to perform the duties of this position.
• Must have excellent oral and written communication skills, including the ability to make presentations and field questions from large audiences.
• Must have the ability to work independently, as part of a team, and exercise sound judgment.
• Must have the ability to handle multiple projects under tight deadlines.
• Must demonstrate a high degree of attention to quality, details, and correctness.
• Must have a valid driver's license and passport.
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