Senior Manager Customer Experience

Isilumko Staffing; Johannesburg; On-site; ZAR 800,000 - 1,200,000; Full time

Job summary

A leading bank in South Africa is looking for a Senior Manager Customer Experience to enhance customer interactions and drive satisfaction across all channels. The successful candidate will lead initiatives focused on customer engagement, ensuring effective training and supervision, as well as managing key performance indicators across departments.

Qualifications

• 3-5 years management experience.
• 7-10 years' experience in the Customer Experience Role.

Responsibilities

• Collaborate to establish data-driven KPIs.
• Ensure consistent brand experience across all customer touchpoints.

Skills

Customer Focus

Communication

Education

Matric

Marketing Relevant Advanced Diploma / Degree

Customer Experience relevant Certification

Job description

One of the top banks in South Africa is seeking a Senior Manager Customer Experience to join their Marketing, Communication and Research department.

Purpose

• The Senior Manager Customer Experience will collaborate with Operations Delivery and Optimization teams to establish, implement, and monitor data driven KPIs.
• They will have the responsibility for customer and governance aspects, as well as integrated planning across the entire enterprise.
• Their role involves supervising and enhancing the overall customer experience during interactions with the bank, with a focus on ensuring customer satisfaction, loyalty, and positive experiences throughout their journey.
• Additionally, they will ensure that the Company brand is consistently and uniformly experienced across all customer touchpoints.

Duties

• Provide advisory role to missions.
• Customer Experience advocate- Provide training and guidance to the marketing community.

Requirements

• Must have a Matric
• Must have Marketing Relevant Advanced Diploma / Degree.
• Must have Customer Experience relavant Certification.
• Must have 3-5 years management experience.
• Must have 7-10 years' experience in the Customer Experience Role

Skills

• Customer Focus
• Communication

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Customer Experience Manager • Johannesburg, ZA