Sanlam Health Care Adviser

Sanlam Limited; Cape Town; On-site; ZAR 200 000 - 300 000; Full time

Job summary

A leading financial services company in Cape Town is seeking a professional to deliver expert financial advice and services to clients. You will grow and maintain client relationships while ensuring ethical practices are adhered to. Ideal candidates should have Grade 12 qualifications and have completed the necessary regulatory requirements. This role presents opportunities for professional growth and development within a supportive environment.

Qualifications

• Completed Grade 12 mandatory for application.
• Successful completion of FAIS requirements for those registered over 24 months.
• Strong knowledge of financial planning and recommendations.

Responsibilities

• Provide professional financial advice tailored to client needs.
• Network and generate leads through various interactions and campaigns.
• Conduct comprehensive consultations and financial needs analyses.

Skills

Financial advisory

Client relationship management

Compliance and risk management

Production target achievement

Education

Grade 12

FAIS Fit and Proper requirements

Job description

The purpose of the role is to provide new and existing clients with professional and relevant financial advice, planning and products (sales) that are suited to their needs and requirements. Undertake the procurement of sustainable business of a high quality, in accordance with the business targets set. Maintain and service these clients as part of a long‑term relationship which builds loyalty to the brand and generates ongoing advice and sales. Undertake these activities within a compliant and ethical manner which results in the building and sustaining the Sanlam Group business and brand.

What will make you successful in this role?

1. Assist in growing the Sanlam Adviser Business. Be committed to the marketing plans and targets set for growing and developing the business as set forward by the distribution strategy. Apply knowledge and understanding of market segmentation and customer profiles to support sales and growth within the defined market.

   Undertake relevant behaviours to attain targets relating to:

   • Revenue generation (single and recurring premiums)
   • Activity quotas
   • Promote the Sanlam brand
   • Apply treating customers fairly to all client engagements

   The role is aligned to your personal career aspirations.

2. Networking, prospecting and leads generation: face‑to‑face interactions, social or business, to create business opportunities. Prospect new clients through creative opportunities such as business/social networks, associations or ad‑hoc presentations. Turn trusted relationships into business relationships. Strengthen existing relationships by increasing current service.

   Use existing sources to establish opportunities across Sanlam businesses. Personalised client value propositions. Marketing on social media. Undertake selected client‑focused activities to generate leads and informal prospecting opportunities. Mine existing client base to identify marketing gaps and sales opportunities within the middle‑high and affluent market. Structure and implement focused campaigns with new or existing clients in the defined market. Request active and ongoing leads and referrals from others. Monitor and respond to client activities such as maturities, cancellations or surrenders within the defined market.

3. Client consultations and sales: Ensure all client interactions are compliant with disclosures and advice given (provide written/e‑lectronic information required for compliance). Undertake comprehensive fact‑finding with each client to lift needs and priorities. Document these findings. Conduct a financial needs analysis, using the relevant e‑tools / instruments or systems, to ascertain the client’s full financial situation; or utilise the services of a Para‑Planner for this. (Draw policy history). Provide sound personal financial planning advice. Apply financial knowledge in putting together a plan that meets the needs of the client for a balanced portfolio. Present financial solutions to the client in a professional and competent manner aligned to treating customers fairly. Use relevant processes and system tools to capture analysis information and update records accordingly. Review client’s portfolio annually by undertaking the above steps.

4. Client Service: Ensure all client interactions are ethical, courteous and professional. Follow‑up or refer all existing business queries to be resolved time‑sily through support. Strive for excellent, value‑added service to clients so that they do not seek competitor products or services. Undertake continuous learning in terms of knowledge, skills and market/industry issues so as to service clients within the defined market. Initiate long‑term client relationships and maintain a relational focus.

5. Monitor, update and reporting (weekly/monthly): Document and present the following activities – number and profile of contacts, appointments, consultations; issued business and revenue against targets; update client details on records; appropriate workflow and activity monitor system entries.

Qualification and Experience

• Grade 12
• Financial Advisory and Intermediary Services Act (FAIS) "Fit and Proper" requirements and Regulatory Examination successfully completed if registered with Financial Sector Conduct Authority (FSCA) for more than 24 months.
• Knowledge and Skills: financial advice and support; production target achievement and budgeting; compliance and risk management; client relationship management; financial planning and recommendations.
• Personal Attributes: communicates effectively (contributing independently); tech‑savvy (contributing independently); action‑oriented (contributing independently); interpersonal savvy (contributing independently); persuades (contributing independently).

Build a successful career with us. We are all about building strong, lasting relationships with our employees. We know that you have hopes for your future – your career, your personal development and of achieving great things. We pride ourselves in helping our employees to realise their worth. Through its five business clusters – Sanlam Fintech, Sanlam Life and Savings, Sanlam Investment Group, Sanlam Allianz, Santam, as well as MiWay and the Group Office – the group provides many opportunities for growth and development.

Core Competencies

• Collaborates (contributing independently)
• Being resilient (contributing independently)
• Drives results (contributing independently)
• Cultivates innovation (contributing independently)
• Customer focus (contributing independently)
• Turnaround time

The shortlisting process will only start once the application due date has been reached. The time taken to complete this process will depend on how far you progress and the availability of managers.