Sales Associate - Rissik Street (JHB) (JHB CBD)

HomeChoice Holdings Limited; Johannesburg; On-site; ZAR 50 000 - 200 000; Full time

Job summary

A leading homeware retail company in Johannesburg is seeking a Sales Associate to enhance customer interactions and drive sales through excellent product knowledge and service. Responsibilities include managing the customer journey, resolving queries, and overseeing stock management. Ideal candidates will have at least one year of retail experience and a positive, energetic attitude. This role requires flexibility to work shifts and a commitment to delivering exceptional customer experiences.

Qualifications

• Minimum of 1 year of experience in retail.
• Must be available to work shifts, weekends, and public holidays.
• Experience in homewares retail is advantageous.

Responsibilities

• Convert showroom visitors into sales through product demonstrations.
• Resolve customer queries and manage payments, refunds, and credits.
• Ensure a positive and engaging sales experience for customers.
• Manage customer journey from account opening to order processing.
• Adhere to established quality standards for service.
• Maintain a clean and organized store environment.
• Oversee stock management and accurate inventory levels.
• Handle administration and reporting tasks efficiently.

Skills

Persuasive skills

Excellent communication skills

Attention to detail

Analytical ability

Education

Grade 12 / Matric

Job description

Job title: Sales Associate - Rissik Street (JHB) (JHB CBD)

Job Location: Gauteng, Johannesburg

Deadline: January 19, 2026

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Description

• The ideal candidate will convert showroom visitors into sales through product demonstrations, meeting sales targets, and handling order captures and documentation.
• You will assess customer needs, understand pricing and offers, and highlight product features. Additionally, you will resolve customer queries and manage payments, refunds, and credits.

What you will love doing in this role

• Enhance customer interactions by providing a positive and engaging sales and service experience, ensuring each customer feels valued and supported.
• Manage the entire customer journey, from account opening to order processing, ensuring a seamless experience from start to finish.
• Utilize comprehensive product knowledge and manage pricing effectively, ensuring customers receive accurate information and the best value.
• Consistently deliver an exceptional customer experience by understanding customer needs and exceeding their expectations.
• Adhere to established quality standards, ensuring all processes and interactions maintain the highest level of service and accuracy.
• Maintain a clean and organized store environment through regular housekeeping, ensuring a pleasant shopping experience for all customers.
• Provide valuable WFS to identify areas for improvement and contribute to continuous enhancement of store processes.
• Oversee stock management by ensuring accurate inventory levels, regular stock checks, and efficient replenishment to meet customer demand.
• Handle all administration and reporting tasks efficiently, ensuring all necessary records are up to date and performance metrics are accurately tracked.

Requirements

What you’ll need to do this role

• Grade 12 / Matric (Minimum Required)
• 1 year’s minimum experience in retail
• Must be available to work shifts, weekends and public holidays
• Working in the homewares retail industry would be advantageous

What we will love about you

• We love your energy and positive attitude, bringing enthusiasm to every task.
• We love your persuasive skills, guiding others toward desired outcomes.
• We love your ability to work independently or within a team, adapting seamlessly.
• We love your excellent communication skills, building strong connections with others.
• We love your analytical ability and attention to detail, ensuring accuracy.
• We love your resilience and adaptability, thriving in dynamic situations.

Behaviors we love

Wow my customer

• Walk in my customers’ shoes
• Deliver on my promises
• Deliver insight‑led solutions my customers need

Treat the business as my own

• Take accountability
• Be curious, creative & explore opportunities
• Do it right & at the right time

Play as a team

• Be helpful
• Be inclusive
• Find the fun

Sales / Retail / Business Development jobs