Reception & Office Administrator

Raizcorp; Cape Town; On-site; ZAR 200 000 - 300 000; Full time

Job summary

A professional services company in Cape Town seeks a highly organised and service-driven Reception & Office Administrator to manage daily operations. The ideal candidate will be responsible for client engagement, administrative oversight, and compliance with internal policies. Required qualifications include a Grade 12 certificate and a relevant diploma or degree, along with 6–10 years of experience in a similar role. Skills in Microsoft Office and strong communication abilities are essential for success in this position.

Qualifications

• 6–10 years of experience in reception, office administration, or centre operations role.
• Proven ability to manage busy operational environments.
• Experience managing technical equipment like projectors and conferencing tools.

Responsibilities

• Manage daily operations of the business centre.
• Greet and assist guests in a courteous manner.
• Perform administrative duties to ensure smooth operations.

Skills

Strong administrative and organisational background

Proficient in Microsoft Office

Proficient in Google Suite

Experience managing cleaning or hospitality staff

Strong multitasking ability

Exceptional communication skills

Education

Grade 12 certificate

Diploma or Degree in Communications, Client Relations, Business Administration

Job description

The Business Exchange is seeking a highly organised, administration-focused and service-driven Reception & Office Administrator to manage the daily operations of one of our premium business centres.

As a premium brand ambassador, the Reception & Office Administrator will oversee the full spectrum of front-of-house and office operations — from reception and client engagement to administration, facilities coordination, and directing cleaning staff to maintain the highest standards of presentation.

Key Responsibilities

Reception and client management

• Maintain a neat, professional front-of-house experience
• Greet and assist guests in a courteous and efficient manner
• Manage all incoming calls and messages, ensuring accurate routing and follow-up (for both tenants and the company)
• Handle deliveries and visitor queries
• Act as the first point of contact for tenant support and operational needs
• Maintain a professional, service-oriented environment at all times

Administrative & operational oversight

• Perform a wide range of administrative duties to ensure smooth day-to-day centre operations
• Oversee and direct cleaning staff as needed to ensure the centre is always spotless and client-ready
• Maintain attendance registers and emergency procedures
• Track revenue, occupancy, and tenant-related charges
• Escalate issues to appropriate departments and maintain tenant satisfaction
• Support tenant onboarding and offboarding processes

Boardroom & hospitality coordination

• Manage bookings, readiness, and cleanliness of boardrooms
• Perform pre- and post-use inspections and report any issues
• Coordinate with the Hospitality team for seamless meeting experiences
• Report staff absences and assist with daily coordination

Sales & client support

• Conduct viewings for potential tenants when required
• Actively contribute to occupancy management and lease tracking
• Maintain professional conduct during all client interactions

Stock & supplies management

• Maintain tight control over centre stock and supplies
• Prevent misuse and ensure timely restocking
• Keep accurate inventory records

Compliance & facilities

• Ensure the centre complies with internal policies and procedures
• Oversee maintenance, repairs, and IT issues
• Coordinate with internal departments for seamless operational flow

Requirements

Minimum Qualifications

• Grade 12 certificate
• Diploma or Degree in Communications, Client Relations, Business Administration, or related field

Experience And Skills

• 6–10 years’ experience in a reception, office administration, or centre operations role
• Strong administrative and organisational background with proven multitasking ability
• Experience managing cleaning or hospitality staff
• Strong proficiency in Microsoft Office and Google Suite
• Experience managing technical equipment (projectors, conferencing tools, etc.)
• Proven ability to manage busy operational environments

Advantageous Experience

• Previous property or hotel industry experience
• Familiarity with tenant leasing and space management
• Conflict management and tenant relationship handling

Behavioural competencies

• Professional appearance and conduct
• Exceptional communication skills (verbal and written)
• Highly organised, proactive, and dependable
• Strong attention to detail and administrative accuracy
• Positive, service-oriented mindset
• Ability to plan, prioritise, and multitask effectively
• Strong sense of accountability and responsibility