Outbound Call Centre Agent

OUTA; Johannesburg; On-site; ZAR 50,000 - 200,000; Full time

Job summary

OUTA is seeking a motivated Outbound Call Centre Agent to drive the acquisition of financial supporters. This role involves making outbound calls, following up on leads, and maintaining records, with a focus on achieving targets for commission earnings. Successful candidates will embody resilience and a commitment to OUTA's mission of accountability and combating corruption in South Africa.

Qualifications

• Motivated individuals who are target-driven.
• Ability to communicate effectively and connect with potential donors.
• Experience in outbound calling is preferred.

Responsibilities

• Conduct outbound calls to acquire new financial supporters.
• Follow structured scripts and maintain accurate records in CRM (ODOO).
• Meet or exceed acquisition targets to maximize commission.

Skills

Target-driven

Resilience

Motivation by results

Job description

The Outbound Call Centre Agent is responsible for acquiring new financial supporters for OUTA by contacting prospective donors via outbound calls. This role has a commission incentive, offering competitive earning potential for individuals who are target-driven, resilient, and motivated by results.

Agents will follow up on qualified leads and referrals to secure ongoing monthly contributions that sustain OUTA’s work in promoting accountability and fighting corruption in South Africa. This position plays a critical role in growing OUTA’s supporter base and ensuring long-term financial sustainability.

• Conduct outbound calls to prospective supporters, introducing OUTA’s mission and securing monthly financial commitments.
• Follow structured call scripts while adapting messaging to connect authentically with each potential donor.
• Communicate OUTA’s impact clearly, emphasizing the importance of monthly supporter contributions.
• Maintain accurate and up-to-date records of all calls, pledges, and outcomes in OUTA’s CRM system (ODOO or equivalent).
• Consistently meet or exceed weekly and monthly acquisition targets, which directly impact commission earnings.
• Contact potential supporters identified through OUTA’s lead generation campaigns, competitions, and externally purchased lead lists.
• Ensure all calls comply with POPIA and OUTA’s data privacy protocols.
• Provide feedback on lead quality and conversion rates to the Call Centre Manager for continuous improvement of outreach strategies.
• Accurately capture donor acquisition data to support commission calculations and transparent reporting.
• Submit daily and weekly activity reports, including call volumes, pledges secured, and insights from supporter conversations.
• Participate in regular feedback sessions with the Call Centre Manager to refine scripts and calling techniques.