Ops Duty Manager

Rad Resources; Cape Town; On-site; ZAR 200 000 - 300 000; Full time

Job summary

A hospitality management company in Cape Town is seeking an Operations Duty Manager responsible for monitoring and delivering customer experience and product offerings. This role requires a minimum of 5 years experience in the hospitality or retail industry, including 3 years in management, as well as knowledge of relevant legislation and standards. Ideal candidates will possess strong communication skills and proficiency in various software applications. This role offers the opportunity to shape the customer experience within an exciting environment.

Qualifications

• Minimum of 5 years experience with 3 years management experience in the hospitality / retail industry.
• Previous experience in duty management is an advantage.

Responsibilities

• Monitor, manage, and deliver customer experience and product offerings.
• Ensure client disputes and queries are resolved.
• Execute customer experience in line with legislative requirements.

Skills

Corporate & industry knowledge

Quality Assurance

English written and verbal communication skills

Business Acumen

Financial Acumen

Education

Matric

3-Year Hotel School Diploma or equivalent

Tools

MS Office Suite

Opera

Micros

Revenue Management System

Job description

Main Purpose of the Job:

The Operations Duty Manager is responsible for the monitoring, management and delivery of the customer experience and product offerings by internal employees, business partners and concessionaires across the operation ensuring that internal (SOP) and external (grading) standards and procedures are continuously achieved, client disputes / queries are resolved and that the customer experience provided within the designated areas / departments are professionally executed in line with Sun standards and legislative requirements.

Education, experience and competencies required:

• Matric
• 3-Year Hotel School Diploma or equivalent
• Minimum of 5 years experience with 3 years management experience in the hospitality / retail industry
• Previous experience in duty management is an advantage

Technical competencies:

• Corporate & industry knowledge
• Quality Assurance
• Retail brands and offerings
• F&B Product knowledge & standards
• Labour & risk legislation
• English written and verbal communication skills
• Proficiency in MS Office Suite; Opera; Micros & Revenue Management System
• Business Acumen
• Financial Acumen
• Report writing
• Contract management
• Knowledge and application of legislation relating to Safety, Health and the environment