Operations Support I

2U; Cape Town; On-site; ZAR 200 000 - 300 000; Full time

Job summary

A leading education technology company is seeking an Operations Support I in Cape Town. This role is integral to student engagement and operational excellence in online education programs. Responsibilities include providing administrative support, ensuring data accuracy, and managing communications. Ideal candidates will possess strong problem-solving skills, experience in administrative roles, and proficiency in tools like Google Suite and JIRA. This is a unique opportunity to contribute to transformative education solutions.

Benefits

Complimentary short courses

Subsidised medical aid

Generous leave policies

Qualifications

• Minimum 1-2 years experience working in an administrative support role.
• Knowledge of the edtech industry is beneficial.
• Excellent writing skills for email communication and report writing.

Responsibilities

• Provide administrative support for business teams.
• Communicate effectively with stakeholders.
• Track tasks using JIRA.

Skills

Administrative support

Customer support experience

Strong problem-solving

Fluent in English

Data literate

Proficient with Google Suite

Education

Experience in an administrative support role

Tools

Google Suite

JIRA

Job description

At 2U we are all in on purpose. We are motivated by our mission to eliminate the back row in education and are connected by our shared passion to deliver world‑class digital education at scale. As the parent company of edX, the world’s leading online learning platform, 2U powers more than 4,000 online higher education offerings from free courses to full degrees. Together with more than 230 colleges, universities and corporate partners we are unlocking human potential.

What We’re Looking For:

The Operations Support I is responsible for the administrative tasks across various needs and functional areas within 2U’s short‑course and graduate‑degree programs. They drive student engagement and retention by delivering operational and functional excellence, contributing to a smooth and seamless student experience. They are accountable for ensuring prospect/student‑level CRM data is up‑to‑date, accurately transferred between systems, and that internal tickets are resolved according to individual and team‑level support standards. This role reports to the Operations Manager and provides administrative support to a range of domestic and international graduate programmes, coding boot camps and short courses.

Responsibilities (not limited to):

• Assigned specific manual and/or project‑related tasks.
• Works closely with the manager to determine priority of tasks.
• Provide administrative support for business teams by performing various operational tasks.
• Communicate effectively in both written and verbal forms to internal and external stakeholders.
• Provide regular scheduled communications and program deliverable updates.
• Escalate potential risk trends and critical situations to management.
• Utilize JIRA to track pieces of the process related to assigned tickets including hours logged toward a task.
• Ensure data accuracy between internal systems and university systems.
• Leverage reporting/data tools to efficiently process assigned tasks.

Things That Should Be In Your Background:

• Minimum 1‑2 years experience working in an administrative support role, plus experience in a service‑oriented customer support or related field.
• Knowledge of the edtech industry (beneficial).
• A critical and analytical thinker with strong problem‑solving abilities.
• Fluent in the English language (verbal and written).
• Excellent writing skills for email communication and report writing.
• Data literate.
• Proficient with Google Suite.
• Previous experience with a CRM and project management tool like JIRA is beneficial.

Other Attributes That Will Help You in This Role:

• 2U is a fast‑paced, high‑pressure environment – you must keep up, be proactive, self‑directing, and speak up when additional support is needed.
• Teamwork is critical – you will need to establish strong relationships with peers and leaders in presentation and production teams.
• We do not micromanage – you must diagnose problems and brainstorm solutions independently and manage them appropriately.
• Things change all the time – you need the ability to adapt to change quickly.
• You may be required to work outside normal South African working hours (shifts ranging from 7 AM to 10 PM); reliable transportation is essential.

Benefits & Culture

Our global employee base is a diverse collection of innovators, dreamers and doers working together to transform lives through higher education. We believe that every employee can advance our shared purpose and that life at 2U should be fun and meaningful. If you’re excited by the opportunity to provide over 40 million learners with access to world‑class online higher education, join us and do work that makes a difference. #NoBackRow.

We offer comprehensive benefits (unique per country) and excellent work/life balance.
Full‑time ZA benefits include:

• 2 complimentary Getsmarter short courses per year
• Subsidised medical aid with Discovery Health Medical Scheme
• 4 % 2U contribution towards Discovery Life Pension Fund and Group Risk Benefit
• Employee Assistance Program (EAP)
• Generous leave policy including time off to volunteer for non‑profit organizations, study leave, sports leave and a company‑wide festive season break

2U Diversity and Inclusion Statement

At 2U we are committed to building and sustaining a culture of belonging, respect and inclusion. We are proud of the steps we’ve taken to bring together an employee base that embodies diverse walks of life, ideas, genders, ages, races, cultures, sexual orientations, abilities and other unique qualities. We strive to offer a workplace where every employee feels empowered by what makes us different as well as by how we are alike.

2U is committed to providing reasonable accommodations during our recruitment process. If you need assistance or accommodations, please reach out to us: .

About 2U Inc.

For more than a decade, 2U Inc. has been the digital transformation partner of choice for great non‑profit colleges and universities, delivering high‑quality online education at scale. As the parent company of edX, a leading global online learning platform, 2U provides over 45 million learners with access to world‑class education in partnership with more than 230 colleges, universities and corporations. Our people and technology are powering more than 4,000 digital education offerings from free courses to full degrees and helping unlock human potential. To learn more, visit .

About edX

edX is the education movement for restless learners and a leading global online learning platform from 2U Inc. Together with the majority of the world’s top‑ranked universities and industry‑leading companies we bring our community of over 45 million learners world‑class education to support them at every stage of their lives and careers from free courses to full degrees. We’re not stopping there; we’re relentlessly pursuing our vision of a world where every learner can access education to unlock their potential without the barriers of cost or location. Learn more at .

The above statements are intended to describe the general nature and level of work performed by individuals assigned to this position and are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required. All employees may be required to perform duties outside of their normal responsibilities from time to time as needed.

2U is an equal‑opportunity employer that does not discriminate against applicants or employees and ensures equal employment opportunity for all persons regardless of race, creed, color, religion, sex, sexual orientation, gender identity, pregnancy, national origin, age, marital status, disability, citizenship, military or veterans status or any other classifications protected by applicable federal, state or local laws. 2U’s equal‑opportunity policy applies to all terms and conditions of employment, including but not limited to recruiting, hiring, training, promotion, job benefits and pay.

2U is strongly committed to diversity within its community and especially welcomes applications from South African citizens who are members of designated groups that may contribute to employment equity within the workplace. For the further diversification of this regard the relevant laws and principles associated with Employment Equity will be considered when appointing potential candidates. We are required by law to verify your ability to work lawfully in South Africa. 2U requires that you submit a copy of either your identity document or your passport and any applicable work permit if you are a foreign national, along with an updated curriculum vitae.