Operations Manager

Communicate Recruitment; Pretoria; On-site; ZAR 200 000 - 300 000; Full time

Job summary

A leading recruitment agency in Pretoria is seeking an Operations Supervisor to ensure daily operations run smoothly. This hands-on role involves coordinating teams, managing customer experiences, and implementing operational procedures. The ideal candidate has 2-5 years of experience in a fast-paced environment and possesses strong organizational and communication skills. Join a supportive culture that drives impact in a growing business offering competitive salaries.

Benefits

Competitive salary

Growth opportunities

Supportive culture

Qualifications

• 2–5 years in operations, store/shift management, hospitality, restaurant, events, or service coordination.
• Proven ability to manage multiple priorities in fast-paced environments.

Responsibilities

• Coordinate daily operational activities across teams.
• Support field/service teams with scheduling, resources, and problem-solving.
• Implement and maintain standard operating procedures.
• Help coordinate customer requests, complaints, and escalations.
• Maintain operational trackers, dashboards, and checklists.

Skills

Strong organisational and time-management skills

Clear communicator with great coordination ability

Comfortable working with schedules, checklists, and operational systems

Tech-savvy (spreadsheets, messaging platforms, scheduling tools)

Calm, solutions-focused, and detail-oriented

Job description

Operations Supervisor – Pretoria

Salary: R20pm - R25pm

Full-time | On-site

Are you the kind of person who keeps things moving, teams aligned, and problems solved before they become problems? We’re looking for a hands-on Operations Supervisor to keep daily operations running smoothly and support the growth of a fast-moving branch.

This role is ideal for someone with a background in retail, hospitality, restaurants, catering, or service-driven environments who thrives on coordination, execution, and making sure customers get a great experience — every time.

What You’ll Be Doing

Operational Coordination

• Coordinate daily operational activities across teams
• Monitor workflows, spot bottlenecks, and escal
• Track tasks, follow-ups, and deadlines to ensure nothing slips

Team & Stakeholder Support

• Support field/service teams with scheduling, resources, and problem-solving
• Liaise with sales, admin, finance, and logistics to keep communication aligned
• Act as a central point of contact for operational queries

Process & Execution

• Implement and maintain standard operating procedures
• Document processes and support continuous improvement initiatives
• Ensure teams have the right information, tools, and updates to deliver

Customer Experience

• Help coordinate customer requests, complaints, and escalations
• Communicate professionally with customers when required and provide updates

Reporting & Tracking

• Maintain operational trackers, dashboards, and checklists
• Prepare daily and weekly reports for management
• Support data collection for planning and performance reviews

What We’re Looking For

Experience

• 2–5 years in operations, store/shift management, hospitality, restaurant, events, or service coordination
• Proven ability to manage multiple priorities in fast-paced environments

Skills

• Strong organisational and time-management skills
• Clear communicator with great coordination ability
• Comfortable working with schedules, checklists, and operational systems
• Tech-savvy (spreadsheets, messaging platforms, scheduling tools)
• Calm, solutions-focused, and detail-oriented

Personality Fit

• Reliable, execution-driven, and proactive
• Strong team player with people skills
• Enjoys structure, order, and getting things done properly

Why This Role?

• Join a fast-growing, purpose-driven business
• Hands-on role with real impact on daily operations
• Supportive, people-first culture
• Competitive salary and growth opportunity

If you enjoy being the engine behind a smooth-running operation, this role is for you.

Apply Now!

Stefan Pretorius

Recruiter

[e-mail]