Operations Manager

Firstrand Bank Limited; Gauteng; On-site; ZAR 600 000 - 800 000; Full time

Job summary

A leading financial institution in South Africa, Gauteng, is seeking an Operations Manager to oversee business operations, drive cost management, and ensure service delivery. The ideal candidate will have substantial experience in debt review and credit management, along with strong people management skills. Interested applicants should apply before the specified closing date to join a dynamic team focused on operational excellence.

Qualifications

• 5+ years in debt review or credit management.
• 4+ years in a managerial or supervisory role in financial services.
• Certifications in Credit Management, Debt Counselling, or Project Management preferred.

Responsibilities

• Drive cost management initiatives.
• Implement systems and metrics for service delivery.
• Translate strategies into actionable goals.
• Ensure compliance with governance and audit requirements.
• Manage SLA agreements in line with business objectives.

Skills

Relationship management

Analytical skills

Adaptability

Collaboration

Education

Grade 12 and NQFL 7 Bachelor's degree

Job description

Overview

Description To effectively manage and oversee all operational aspects in the achievement of the business objectives Hello Operations Manager Welcome to FNB Collections and Platform Enablement , the home of the #changeables.

Responsibilities

• Drive costs management initiatives aimed at avoiding or reducing operational costs.
• Enable Business Unit service delivery through implementing systems, processes and metrics for measuring service levels and satisfaction.
• Cultivate and manage objective working relationships with a variety of stakeholders, including end-users, SME's, project managers and senior staff members.
• Translate strategies into actionable goals and execute relevant projects / initiatives aligned to strategic objectives with specific performance measures and control systems to track progress.
• Comply with governance in terms of legislative and audit requirement through Governance - develop, monitor, maintain and ensure compliance in the business.
• Identify report and mitigate operational risk at a product, process and / or channel level within a business unit.
• Drive operational efficiencies and delivery of superior quality customer experiences and improve operational processes and procedures on an ongoing basis.
• Manage SLA agreements for the Business in line with business objectives.
• Improve business decisions by providing accurate and reliable business intelligence (information) together with analyzing trends and data.
• Plan and execute campaigns successfully and on schedule.
• Maintain operational accountability for all campaign execution.
• Support effective teamwork within the function.
• Participate and collaborate across teams Plan and manage performance, skills development, employment equity, talent and culture of Team Leaders and teams in order to improve innovation, achieve efficiencies and increase competencies.
• Manage personal and management development to increase own skills and competencies for the managerial function and future Leadership growth opportunities.

Education

• Grade 12 and NQFL 7 Bachelor's degree in Law, Business Administration, or related field.

Preferred Qualifications

• Certifications in Credit Management , Debt Counselling , or Project Management (e.g., PMP, Lean Six Sigma).

Experience

• Minimum 5 years in debt review or credit management.
• At least 4 years in a managerial or supervisory role within financial services.

Candidate Profile

Seeking a candidate who can build strong relationships and effectively manage this function—not limited to LRC—while possessing a solid understanding of legal and court processes, particularly within magistrate courts.

The individual should also have in-depth knowledge of the debt review industry, including the roles of both debt customers and debt reviewers.

Additional Requirements Leadership Experience People Management Sales Experience Growing and managing a portfolio Stakeholder Engagement.

We can be a match if you are : Adaptable and curious Analyse complex data sets Thrive in a collaborative environment Apply now if you are interested in taking the next step.

EEO Statement

All appointments will be made in line with FirstRand Group's Employment Equity plan.

The Bank supports the recruitment and advancement of individuals with disabilities. In order for us to fulfill this purpose, candidates can disclose their disability information on a voluntary basis. The Bank will keep this information confidential unless we are required by law to disclose this information to other parties.

FNB respects your privacy and will process the information you have provided to us in accordance with our privacy notice.

This notice highlights what information we collect, why we collect it, how we use it, who we may disclose it to and your rights regarding personal information.

Job Details

Take note that applications will not be accepted on the below date and onwards, kindly submit applications ahead of the closing date indicated below. 02 / 12 / 25

Closing Statement

We look forward to engaging with you!