Lodge Manager

Kendrick Recruitment; Durban; On-site; ZAR 200,000 - 300,000; Full time

Job summary

A luxury hospitality recruitment agency is seeking an experienced Lodge Manager to oversee daily operations at a 5-star lodge in KwaZulu-Natal. Responsibilities include managing staff, ensuring guest satisfaction, and maintaining high standards. The ideal candidate has senior management experience in luxury hospitality and strong leadership skills. A competitive salary and a stand-alone one-bedroom house are included in the package.

Benefits

Negotiable salary depending on experience

Small stand-alone one-bedroom house included

Opportunity to manage an exclusive 5-star camp

Qualifications

• Senior management experience in a 5-star lodge or luxury hospitality establishment.
• Ability to work under pressure and problem-solve in a fast-paced environment.
• Flexible and adaptable to work shifts, weekends, and public holidays.

Responsibilities

• Manage all aspects of lodge operations, including guest services and housekeeping.
• Lead, motivate, and develop staff to ensure high-performance.
• Ensure compliance with health, safety, and quality standards.

Skills

Leadership

Communication

Organisational skills

Financial acumen

Interpersonal skills

Job description

Overview

KZN | Luxury Lodge | Salary R22,000 – R25,000 Negotiable DOE

Kendrick Recruitment is seeking an experienced Lodge Manager to oversee the daily operations of a small, luxury 5-star lodge in KwaZulu-Natal. This intimate camp accommodates only 10 guests, supported by a team of 22 staff, and includes a small stand-alone one-bedroom manager’s house. The successful candidate will ensure exceptional guest experiences, efficient management of staff and resources, and the smooth running of all lodge operations.

Key Responsibilities

• Manage all aspects of lodge operations, including guest services, housekeeping, food & beverage, and maintenance
• Lead, motivate, and develop staff to ensure high-performance and excellent service delivery
• Ensure compliance with health, safety, and quality standards
• Oversee budgets, cost control, and financial reporting
• Maintain high standards of guest satisfaction and address guest feedback or complaints effectively
• Coordinate schedules, staff rosters, and training programmes
• Foster a positive workplace culture and encourage teamwork
• Liaise with suppliers, contractors, and external stakeholders as required
• Monitor and maintain lodge facilities, equipment, and vehicles

Requirements

• Senior management experience in a 5-star lodge or luxury hospitality establishment
• Previous experience managing a small luxury lodge or boutique 5-star property preferred
• Strong leadership, communication, and organisational skills
• Financial acumen and experience managing budgets and operational costs
• Ability to work under pressure and problem-solve in a fast-paced environment
• Excellent interpersonal skills and ability to interact with high-profile guests
• Well-presented and professional at all times
• Flexible and adaptable to work shifts, weekends, and public holidays

Package

• Negotiable salary depending on experience
• Small stand-alone one-bedroom house included
• Opportunity to manage an exclusive 5-star camp with a small, high-performing team