Key Account Operations Manager

Objective Personnel; Johannesburg; On-site; ZAR 800,000 - 1,000,000; Full time

Job summary

A leading recruitment firm seeks a Key Account Operations Manager to oversee high-value client accounts in Johannesburg. The successful candidate will enhance client relationships, ensure operational excellence, and identify growth opportunities. This role requires over 5 years of experience in account management, along with strong leadership and organizational skills. Join us to make a significant impact on our key accounts!

Qualifications

• 5+ years in key account management, client services, or operations roles.
• Experience with CRM tools and performance reporting systems.
• Proven strategic thinking and business acumen.

Responsibilities

• Serve as the main point of contact for key clients.
• Manage day-to-day operational needs of key accounts.
• Identify opportunities for upselling and cross-selling.

Skills

Key account management

Client services

CRM tools

Data analysis

Project management

Education

Bachelor’s degree in Business, Operations, or related field

Job description

Summary

As a Key Account Operations Manager (KAOM), they will be the operational lead for high-value client accounts to ensure seamless service delivery, strengthen client relationships, and identify new growth opportunities. They will collaborate across departments, lead strategic initiatives, and serve as the go-to partner for our key accounts.

Position Info

Qualifications

• Matric
• Bachelor’s degree in Business, Operations, or related field.

Requirements

• 5+ years in key account management, client services, or operations roles
• Experience with CRM tools and performance reporting systems
• Proven strategic thinking and business acumen, with the ability to align client needs with company goals.
• A proactive, customer-first mindset with a knack for anticipating and exceeding client expectations.
• Excellent organizational and project management abilities to juggle multiple priorities.
• Confidence in data analysis to extract insights and drive informed decision-making.
• Natural leadership and teamwork capabilities to guide teams and foster collaboration.

Duties

• Client Relationship Management: Serve as the main point of contact for key clients, building and maintaining strong, long-term relationships to foster trust and loyalty.
• Operational Oversight: Manage and execute the day-to-day operational needs of key accounts, ensuring seamless service delivery and client satisfaction.
• Cross-Functional Collaboration: Work closely with internal departments, such as sales, product development, and customer service, to coordinate efforts and deliver comprehensive support to clients.
• Account Growth: Identify opportunities for upselling and cross-selling, and develop strategies to expand the scope and revenue from key accounts.
• Performance Monitoring: Track key performance indicators (KPIs), analyze data from CRM systems and sales reports, and provide regular reports on account health and performance.
• Contract Management: Manage contract negotiations, renewals, and pricing discussions to secure long-term partnerships.
• Problem-Solving: Act as a client advocate, proactively addressing issues and coordinating resources to resolve any problems that arise.