Junior Telecom Salesperson

ICTEngage; Durban; On-site; ZAR 150,000 - 200,000; Full time

Job summary

A technology solutions firm is seeking a front-line representative for telecom and technology solutions in Durban. Your role will involve generating leads, nurturing client relationships, and presenting voice and connectivity services to simplify business operations. Ideal candidates will possess strong communication skills and a passion for technology, especially in B2B sales.

Qualifications

• Entry- to early-career in B2B tech or telecom sales.
• Basic IT and telecom literacy, with eagerness to deepen knowledge.

Responsibilities

• Generate leads through research and cold-calling.
• Present and sell voice and telecom solutions.
• Prepare tailored quotes and proposals.
• Maintain accurate records of sales activity.

Skills

Excellent verbal and written communication

Customer-focused

Organizational skills

Passion for cutting-edge technology

CRM familiarity

Job description

Role Purpose

Act as the front-line representative for telecom and technology solutions. You’ll generate leads, nurture client relationships, and support growth by showcasing how our voice, connectivity, and related services can simplify business operations.

Key Responsibilities

• Develop and qualify leads through research, cold-calling, and inbound inquiries.
• Present and sell voice and telecom solutions, aligning features with client needs.
• Provide detailed product knowledge and elucidate the benefits of the offerings.
• Prepare and deliver tailored quotes, proposals, and follow-ups.
• Collaborate with technical, service, and finance teams to ensure smooth delivery and rental arrangements.
• Maintain accurate records of sales activity within CRM or tracking tools.
• Attend product and sales training; stay updated with evolving service offerings.

Products & Services to Be Familiar With

• Voice & Telephony
  • VoIP Phone Systems / Hosted PBX : Cloud-based telephone systems enabling smart call routing, voicemail-to-email, and remote extensions.
  • Desk Phones : Professional-grade SIP phones from brands like Snom, Fanvil, Yealink, offering clear audio and simple setup.
  • Softphone & Mobile Integration : Enables office lines on any device, anywhere.
  • Call Recording & Reporting : Tools to track performance, quality control, and compliance.
  • 3CX PBX Licensing : Professional and Enterprise tier licenses (e.g., 4-SC, 8-SC, 16-SC)—understand capacity and features.

Connectivity & Internet Services

• High-Speed Connectivity : Fibre, LTE, or microwave links for fast, reliable internet.
• Unified Communications (UC) : Integrated presence, chat, voicemail-to-email, video conferencing, fax-to-email, with user-based scalability.
• Cloud PBX hosting—leveraging cloud infrastructure for telephony.
• Cost Efficiency Metrics : Ability to demonstrate up to an 80% reduction in phone bills.
• CRM Integration : Aligns sales, marketing, and customer support into one agile platform.
• Installation & Support : End-to-end deployment and maintenance, partnering with vendors like DFAfrica and 3CX.
• Supporting Solutions (Adjacent Offerings)
• Though the focus is telecom, awareness of related tech enhances selling value :
• Managed Print Solutions : Printers, copiers, consumables, plus rental and service contracts.
• CCTV & Access Control Systems : Fast, secure installations with ongoing support.
• Finance & Rentals : Flexible leasing for telecom equipment, inclusive of service, maintenance, and consumables.

Requirements

• Desired Qualifications & Skills
• Entry- to early-career in B2B tech or telecom sales.
• Passion for cutting-edge technology and adept at explaining its benefits clearly.
• Excellent verbal and written communication.
• Customer-focused, persistent, and solution-oriented.
• Basic IT and telecom literacy, with eagerness to deepen knowledge.
• Strong organizational skills with CRM familiarity a plus.
• Goal-driven with an appetite for being part of a fast-growing, service-centric company