Junior Pilot Implementation & Store Support

Signa Opportunity; Richards Bay; On-site; ZAR 200 000 - 300 000; Full time

Job summary

A community-focused organization is looking for a Junior Pilot Implementation & Store Support individual in KwaZulu-Natal to assist with the operational rollout of the Sasol surplus food pilot. The role involves conducting store activations, providing training and oversight for staff, and monitoring compliance with service standards. Candidates must be South African unemployed youth aged 18-34, possess a Matric, and ideally hold a driver's license. This position offers valuable experience and contributes to social impact initiatives.

Qualifications

• South African Unemployed youth between the ages of 18 and 34.
• Must not have participated in the YES programme before.
• Driver’s licence advantageous.

Responsibilities

• Conduct store activation visits, completing operational checklists.
• Deliver training sessions to store teams.
• Perform weekly store check-ins to ensure compliance.
• Troubleshoot app issues and log support tickets.
• Track pilot performance metrics and submit weekly reports.

Skills

Confident communicator

Basic mobile/tech literacy

Organised and reliable

Education

Matric

Job description

SUMMARY:

Signa Opportunity is recruiting unemployed youth for quality workplace experience through the Youth Employment Service (YES) initiative.

About the YES Initiative

The initiative was launched by the President in 2018 and is a partnership with the government and labour department to collectively devise a national plan to build economic pathways for South Africa’s youth by creating workplace opportunities for South African youth over a period of 12 months.

Position: Junior Pilot Implementation & Store Support

Stipend: R5 500.00

Location: Gauteng (Johannesburg & Pretoria)

POSITION INFO:

About the role: This role supports the operational roll-out of the Sasol surplus food pilot by completing store activations, training staff on app processes, providing weekly store check-ins, monitoring SLA adherence, and escalating operational issues. The job contributes to Afoody’s mission by ensuring consistent platform adoption in pilot regions and strengthening store participation.

Responsibilities:

• Conduct store activation visits, completing operational checklists.
• Deliver short in-person and virtual training sessions to store teams.
• Perform weekly store check-ins to ensure SLA and listing cadence compliance.
• Troubleshoot app or workflow issues and log support tickets.
• Maintain activation and incident logs with timely updates.
• Track pilot performance metrics and submit weekly status reports.
• Gather store feedback and suggest small process improvements.
• Escalate operational risks and delays to management.
• Assist in compliance with customer communication and brand standards.

Requirements:

• South African Unemployed youth between the ages of 18 and 34.
• Must not have participated on the YES programme before.
• Matric.
• Confident communicator, comfortable engaging store personnel.
• Basic mobile/tech literacy (Android/iOS, WhatsApp, web apps).
• Organised, reliable, proactive, and able to work independently.
• Driver’s licence advantageous.
• Interest in operations, retail, or social impact is beneficial.

Please consider your application unsuccessful when you have not heard from the Signa Opportunity team within two weeks of submitting your application.