IT Service & Incident Manager – Durban

Ithemba Recruitment- Sourcing Top Talent; Umhlanga Rocks; On-site; ZAR 600 000 - 800 000; Full time

Job summary

A recruitment agency is looking for a skilled IT Manager in Umhlanga Rocks, responsible for overseeing a team and managing incidents within SLAs. The ideal candidate will have a strong technical background, experience in stakeholder management, and the ability to implement process improvements. This role requires effective communication and collaboration with clients and internal teams to enhance service delivery and ensure operational efficiency.

Qualifications

• Hands-on experience with technical solutions required for business operations.
• Experience delivering Service Desk services to a high-volume environment.
• Strong understanding of technical solutions and systems integration.

Responsibilities

• Manage an IT team in South Africa ensuring compliance with SLAs.
• Act as the principal contact for incident management in Durban.
• Define and deliver process improvements aligned with business objectives.

Skills

Problem-solving skills

Stakeholder management

Technical solutions knowledge

Analytical mindset

Azure AD expertise

Job description

A recruitment agency is looking for a skilled IT Manager in Umhlanga Rocks, responsible for overseeing a team and managing incidents within SLAs. The ideal candidate will have a strong technical background, experience in stakeholder management, and the ability to implement process improvements. This role requires effective communication and collaboration with clients and internal teams to enhance service delivery and ensure operational efficiency.