IT Service Desk Agent - Remote & On-site Support

Old Mutual South Africa; Johannesburg; On-site; ZAR 50 000 - 200 000; Full time

Job summary

A leading financial services group seeks an IT Service Desk Agent to provide technical support, assist users with hardware and software issues, and manage incidents in Johannesburg. The ideal candidate will hold a Bachelor's degree in Information Technology and possess strong computer literacy skills. Responsibilities include logging requests, troubleshooting, and maintaining effective communication with users. This role supports both remote and on-site operations while adhering to service protocols.

Qualifications

• Bachelor's degree in Information Technology required.
• Strong computer literacy skills necessary.
• Experience in database administration preferred.

Responsibilities

• Provide first-line technical support to end-users.
• Log, troubleshoot, and resolve incidents and service requests.
• Maintain clear communication with users during issue resolution.

Skills

Computer Literacy

Database Management Systems (DBMS)

Oral Communications

Knowledge Management

Education

Bachelor of Commerce (BCom): Information Technology

Job description

A leading financial services group seeks an IT Service Desk Agent to provide technical support, assist users with hardware and software issues, and manage incidents in Johannesburg. The ideal candidate will hold a Bachelor's degree in Information Technology and possess strong computer literacy skills. Responsibilities include logging requests, troubleshooting, and maintaining effective communication with users. This role supports both remote and on-site operations while adhering to service protocols.