It Security Technician Durban

City Logistics; Durban; On-site; ZAR 492 000 - 821 000; Full time

Job summary

A logistics company in Durban is seeking an IT Security Technician responsible for monitoring security, managing user access, and ensuring compliance with security policies. The ideal candidate should have expertise in the Microsoft Security stack and possess excellent communication skills. A tertiary qualification in information systems is required, along with a good attitude towards work and colleagues. This role is crucial for the security and functionality of the company’s technology environment.

Qualifications

• excellent telephone manner and written communication
• ability to manage end-user frustrations effectively
• punctuality and awareness of written tone

Responsibilities

• Conduct general security checks and monitor endpoints
• Perform patching and server administration
• Manage identity and access for users
• Compile company security policies and procedures

Skills

Microsoft Security stack

Communication skills

Attention to detail

User access management

Knowledge of anti-virus software

Education

Applicable tertiary qualification in information systems

Tools

Microsoft Defender

FortiCloud

Microsoft Intune

Rapid7

Osirium PAM solution

N-Able Patch Management

Job description

IT Security Technician

We currently have an opportunity for an IT Security Technician. This position requires a variety of specialised skills and applied patience. A security technician has a single place to work from, however is required to support multiple, different, and forever changing environments. Communication (both verbally and written) needs to be excellent; empathy, and the ability to manage expectations effectively are sought after characteristics. This function is fast paced and often measured on the ability of an individual to work within a growing team of varied skill sets.

A successful security technician will be well versed in the overall Microsoft Security stack, however in transition of technology a sound knowledge of third party Security Protocols and applications.

Responsibilities

• General Security Checks: Microsoft Defender to monitor the security of Endpoint and remediate if needed; McAfee database daily report analysed; FortiCloud to monitor traffic coming through our firewall; review IPS report daily; Microsoft Intune to check device compliance and clean up stale devices on O. Rapid7 to check on vulnerabilities on our server.
• Patching and Server Administration: Daily the Rapid7 dashboard is checked for any vulnerabilities which are then patched. These include software updates, registry edits and the configurations of the server's settings. Servers are also rebooted after hours throughout the week and every Sunday the LMS servers are rebooted as they are required to be up during the week.
• N‑Able Patch Management: Monthly auto‑patching takes place, where monthly Windows updates are pushed to our servers. This includes manually approving updates for each server. Maintenance of the N‑Able server is done on a weekly basis, involving ensuring all our servers are reporting back to the N‑Able servers and all client connectors are operational.
• Identity and Access Management: Create VPN accounts and domain accounts and issue credentials to the users. Modify or remove user’s access or rights on our network. Keep an accurate register of all external users with access to our network, modified on a daily‑weekly basis. Creation of accounts on Osirium PAM solution. Assist users with issues regarding access to VPN.
• Documentation: Compilation of company security policies and standard operating procedures. Understanding CIS 18 Controls and reporting on.

Desired Experience & Qualification

• Applicable tertiary qualification in information systems.
• Excellent telephone manner and written communication.
• Excellent attention to detail.
• Ability to manage end‑user frustrations effectively and exercise the patience needed to communicate to end users who may often be unhappy (without face‑to‑face interaction).
• Ability to follow predefined procedures and escalate timely to the Security Manager where required.
• Ability to meet deadlines and complete daily tasks within SLA timeframes.
• Ability to use knowledge base resources to resolve problems.
• Good attitude towards work and colleagues.
• Consistent, prompt delivery of often common or repetitive tasks.
• Punctuality when keeping appointments and awareness of written tone.
• Knowledge of information security governance.
• Knowledge of vulnerability and risk management.
• Information security and design.
• Understanding of anti‑virus software, intrusion detection systems.