Information Security Customer Experience Specialist

LexisNexis; Cape Town; Hybrid; ZAR 250 000 - 350 000; Full time

Job summary

A global info services company is seeking an entry-level Information Security Customer Engagement Specialist in Cape Town. You will engage with senior security specialists to respond to security inquiries and maintain public Trust Center documents. Ideal candidates are communicative, eager to learn, and possess a foundational understanding of information security principles. The role promotes a flexible work environment and diverse perspectives, with numerous employee well-being initiatives.

Benefits

Flexible working hours

Well-being initiatives

Study assistance

Sabbaticals

Qualifications

• Basic understanding of information security principles and regulatory requirements.
• Passion for delivering positive customer experiences.

Responsibilities

• Respond to customer security questionnaires.
• Create and maintain documentation for the public Trust Center.
• Drive improvements to the knowledgebase through collaboration.
• Provide metrics and reports to management.

Skills

Understanding of information security principles

Excellent verbal and written communication skills

Ability to manage multiple workloads

Eagerness to learn

Job description

A global info services company is seeking an entry-level Information Security Customer Engagement Specialist in Cape Town. You will engage with senior security specialists to respond to security inquiries and maintain public Trust Center documents. Ideal candidates are communicative, eager to learn, and possess a foundational understanding of information security principles. The role promotes a flexible work environment and diverse perspectives, with numerous employee well-being initiatives.