In-Store Banking Team Lead (Card Issuance)

Postbank (SOC) Ltd; Mpumalanga; On-site; ZAR 200 000 - 300 000; Full time

Job summary

A leading banking institution in South Africa is seeking a Team Lead Customer Services to oversee the issuance of bank cards at various sites. The role involves daily management of staff, ensuring operational readiness, and providing frontline support to customer service clerks. Ideal candidates will have experience in customer-facing roles, coupled with strong communication and interpersonal skills. Flexibility to move across sites is required, and a Code 8 driver’s license is essential for this position.

Qualifications

• Minimum 2 years’ customer-facing or teller experience in Banking / Retail / Financial Services.
• Familiarity with Postbank or similar financial platforms is advantageous.
• Experience as a Customer Services Consultant/Cashier is an added advantage.

Responsibilities

• Supervise the issuing of bank cards to customers at allocated sites.
• Manage the day-to-day operations and staff oversight.
• Ensure operational readiness of all distribution sites.

Skills

Listening skills

Interpersonal skills

Time management

Stress management

Basic financial skills

Basic digital literacy

Education

Matric (Grade 12)

NQF 5 or higher in Banking / Financial Services / Customer Management

Tools

Ms Office (Word, Excel, PowerPoint, Outlook)

Customer service tablets

Barcode printers

POS systems

Job description

A leading banking institution in South Africa is seeking a Team Lead Customer Services to oversee the issuance of bank cards at various sites. The role involves daily management of staff, ensuring operational readiness, and providing frontline support to customer service clerks. Ideal candidates will have experience in customer-facing roles, coupled with strong communication and interpersonal skills. Flexibility to move across sites is required, and a Code 8 driver’s license is essential for this position.