Human Resources Manager

African Recruitment and Training; Johannesburg; On-site; ZAR 400,000 - 550,000; Full time

Job summary

A prominent recruitment and training agency in Johannesburg is seeking an experienced HR Manager to oversee the HR department's activities. Ideal candidates will have a solid background in HR management, including experience in BPO environments. Responsibilities include managing employee relations, compensation structures, and ensuring compliance with South African labor legislation. This role requires strong leadership and project management skills in a flexible work schedule environment.

Qualifications

• Minimum 3 years as Human Resources Manager.
• Experience in a BPO environment is required.
• Fluent in English, level B2+ or C1.

Responsibilities

• Plan, organize, and evaluate HR department activities.
• Handle complex employee relations issues and guide HR staff.
• Manage compensation structures and benefits programs.

Skills

Leadership

Organizational skills

Project Management

Education

Bachelors degree in Business Administration or related field

Masters Degree in progress or completed

Tools

Microsoft Office Suite

Personal Administration platforms or software (HRS)

Job description

Responsibilities

• To plan, organize, direct, and evaluate the activities and actions of the HR department, in order to ensure compliance with the goals, objectives and policies of the company.
• Maintenance and updating of policies and regulations related to HR and its administration.
• Handle complex employee relations issues, provide guidance to HR staff on resolving conflicts, and ensure a positive work environment.
• Assist or guide managers of other departments in the interpretation and application of HR disciplinary measures, ensuring compliance with applicable legislation through the Code of Conduct.
• Manage compensation structures and benefits programs, ensuring they are competitive and aligned with company objectives
• Utilize HR metrics and analytics to inform strategic decisions. Prepare reports and presentations for senior management
• Supervise the Health and Safety regulations guaranteeing the physical well-being of employees, prevention of occupational hazards and contingencies.
• Develop and manage processes for providing assistance and information to employees on HR-related issues, such as complaints or grievances, disability reinstatement and to ensure, where appropriate, the effective and timely implementation of an employee''s return-to-work program.
• Actively identify gaps, propose and implement necessary changes to cover risks and participate as a member of task forces in corporate-wide human capital and other people initiatives requiring a human capital perspective.

The responsibilities, functions and details of this job profile are not limited to those listed or specified in this document; the occupant can be asked to change some of the details described here according to the needs of the company.

Requirements

Qualification & Certification

• Bachelors degree business administration, Organizational Psychology, International Business, Human Resources
• Masters Degree in progress or completed.

Knowledge & Experience

• 3 years as Human Resources Manager
• 1 year proven experience in BPO environment.
• 1 year experience as Human Resources Generalist / BP / Officer
• English level : B2+ or C1
• Personal Administration platforms or software (HRS)
• South African Labor Legislation (BCEA, LRA and EEA)
• Microsoft Office Suite
• Computer Skills- Intermediate
• Call Center wages and salaries knowledge

Skills & Attributes

• Strong Leadership, Organizational, and Project Management Abilities, with the capacity to manage multiple projects and priorities effectively.

Work Schedule

• 5 workdays week, 9 hours shift flexible and adjustable based operational needs.
• Availability to work on weekends, flexible schedule to cover 24 / 7 call center operation.