Hotel Front Desk: Guest Experience Specialist

Ppsc; Pretoria; On-site; ZAR 50 000 - 200 000; Full time

Job summary

A hospitality company in Pretoria is seeking a Customer Service Representative to assist guests and ensure a high-quality service experience. The ideal candidate will have experience in managing customer relations and possess excellent spoken and written English skills. Responsibilities include checking guests in and out, handling reservations, and resolving issues effectively. The role also requires familiarity with Opera software and previous experience in a customer-facing environment.

Qualifications

• Experience of managing customer relations face to face and via phone.
• High level of spoken and written English.
• Customer service skills in various formats (face to face, telephone, email).

Responsibilities

• Welcome, assist and direct guests correctly in a friendly manner.
• Provide high quality customer service at all times.
• Check the guests in/out and take payments.
• Manage telephones, emails, and reservations professionally.
• Ensure correspondence is recorded and filed accurately.
• Review guest special requests to ensure they are met.

Skills

Customer Service Skills

High level of spoken and written English

Experience of managing customer relations

Tools

Opera software

Job description

A hospitality company in Pretoria is seeking a Customer Service Representative to assist guests and ensure a high-quality service experience. The ideal candidate will have experience in managing customer relations and possess excellent spoken and written English skills. Responsibilities include checking guests in and out, handling reservations, and resolving issues effectively. The role also requires familiarity with Opera software and previous experience in a customer-facing environment.