Hospital Benefit Specialist

Medical Aid, Bank, Insurance, Invest & Vitality; Durban; On-site; ZAR 200 000 - 300 000; Full time

Job summary

A leading health services provider in KwaZulu-Natal is looking for a Hospital Benefit Specialist. The role involves assessing clinical cases, managing funding decisions, and effective communication with stakeholders. Candidates must be registered nurses with SANC registration and possess clinical experience. This full-time role is vital in ensuring members receive appropriate care while managing healthcare resources effectively.

Qualifications

• Must be a Registered Nurse with valid SANC registration.
• 3 years clinical experience in a private hospital setting preferred.
• Effective communication skills are vital.

Responsibilities

• Assess the case regarding members' clinical history and benefit structure.
• Manage funding decisions and communicate effectively with all stakeholders.
• Attend to patients on daily reports and review admission requests.

Skills

Effective Communication Skills

Active Listening Skills

Microsoft Excel

Clinical coding knowledge of ICD-10

Telephone Etiquette

Education

Matric

Registered Nurse

Valid SANC Registration

3 years Clinical experience in private hospital

2 years Managed health care experience

Tools

Microsoft Office

Job description

Hospital Benefit Specialist - KZN

About Discovery

Discovery's core purpose is to make people healthier and to enhance and protect their lives. We seek out and invest in exceptional individuals who understand and support our core purpose and whose own values align with those of Discovery. Our fast‑paced and dynamic environment enables smart self‑driven people to be their best. As global thought leaders Discovery is passionate about innovating in order to not only achieve financial success but to ignite positive and meaningful change within our society.

About Discovery Care

Discovery Care, a subsidiary of Discovery Health, comprises several specialized clinical areas with segmented teams. The Chronic and PMB Management team handles the processing of Chronic and Prescribed Minimum Benefit requests and manages escalated clinical queries. The HIV / Oncology and In‑Hospital Case Management teams review clinical cases specific to their areas of expertise. The High Touch team provides hands‑on services and resolves escalated queries for sensitive cases. Additionally, the Hospital Benefit Specialists as part of the field force are responsible for real‑time risk management and the Care Coordination Services manage the Managed Care programs.

Key Purpose :

The successful applicant will be responsible for but not limited to the following job functions :

Assessing the case in relation to the following :

• Members clinical history
• Members benefit structure
• Clinical Information and coding supplied
• Level of care provided
• Appropriateness of the facility
• Appropriateness of the treating doctor
• Appropriateness of treatment
• Managing the benefit for the member and the risk for the relevant scheme through a thorough process to approve or decline funding to ensure that the member gets the appropriate level of care
• Discharge planning by providing the member with alternatives to receive treatment (This includes Hospital @ Home Homecare etc.)

Effective and accurate communication to all stakeholders :

• Case update to the provider
• Funding decisions and benefit confirmation to the members
• Request for additional information from the treating doctor or practice manager
• Engaging with Patient Services Manager and hospital staff
• Handling escalations from Providers and internal stakeholders
• Preparing and presenting complex case to clinical review
• Trend Analysis of inefficiencies and proposals to correct
• Appropriate internal case referrals for clinical management

Operational Targets :

• Attend to patients on daily report
• Review all low acuity admission requests
• Quality of processes

Competencies :

• Ensures accountability.
• Action oriented
• Manages ambiguity.
• Attracts top talent.
• Business insight
• Collaborates
• Communicates effectively.
• Manages complexity.
• Manages conflict.
• Courage
• Customer focus
• Decision quality
• Develops talent
• Values differences
• Directs work.
• Drives engagement
• Financial acumen
• Global perspective
• Cultivates innovation.
• Interpersonal savvy
• Builds networks.
• Nimble learning
• Organizational savvy
• Persuades
• Plans and aligns.
• Being resilient
• Resourcefulness
• Drives results
• Demonstrates self‑awareness.
• Self‑development
• Situational adaptability
• Balances stakeholders
• Strategic mindset
• Builds effective teams.
• Tech savvy
• Instils trust.
• Drives vision and purpose
• Optimizes work processes

Education and Experience :

The following requirements are essential :

• Matric
• Must be a Registered Nurse
• Valid SANC Registration
• 3 years Clinical experience in a private hospital setting (ICU Trauma / Casualty Medical / General ward preferable)
• 2 years Managed health care experience
• Microsoft Office (Specifically Excel experience)
• Valid Drivers License and own transport (working hours are between 08:30 -17:00 & travel up to 50KM may be required)
• Effective Communication Skills (Verbal & Written)
• Telephone Etiquette
• Active Listening Skills

The following requirements are advantageous :

• 1 2 years ICU experience
• Knowledge of DH SOPs and Process experience (internal only)
• Provider payment arrangements (internal Only)
• Clinical coding knowledge of ICD-10 and / or CCSA

Personal Attributes or Competency Profile

The Discovery Person

• Values Driven
• Optimistic
• Learns on the Fly
• Resilient
• Instils Trust
• People Savvy
• Drives Results
• Problem Solver

EMPLOYMENT EQUITY

The Companys approved Employment Equity Plan and Targets will be considered as part of the recruitment process. As an Equal Opportunities employer we actively encourage and welcome people with various disabilities to apply.

Key Skills

Environmental Safety,J2se,ABAP,Flexcube,Health And Safety Management,BI

Employment Type :

Full Time

Vacancy :

1