Groups Travel Specialist – AAA Travel

SATSA; Cape Town; On-site; ZAR 200 000 - 300 000; Full time

Job summary

A well-known travel service provider in Cape Town is looking for a Groups Travel Specialist. You will design routing for client programs, provide personalized attention to clients’ travel documents, and manage daily tours using Microsoft Excel and Tourplan Groups. The ideal candidate will have a Bachelor's degree and minimum of 3 years' experience in a Tour Operator environment. Excellent communication and negotiating skills are essential for this full-time role.

Qualifications

• Minimum of 3 to 5 years’ experience in a similar position.
• Good communication and negotiating skills are essential.

Responsibilities

• Design routing for client programs using area knowledge.
• Provide personalized attention to clients’ travel documents.
• Utilize Microsoft Excel and Tourplan Groups for managing tours.
• Export quotes into Word documents for delivery.

Skills

Expert knowledge of Southern Africa

Proficiency in Tour Plan/Wetu

Expertise in Microsoft Office Suite

Good command of the English language

Dutch language skills

Education

Bachelor’s degree or similar qualification

Grade 12 Maths

Tools

Tour Plan

Wetu

Microsoft Excel

Job description

Groups Travel Specialist – AAA Travel

Ample Assistance is an independent, inbound tour operator, based in Hout Bay Cape Town, South Africa since 1997. AAA Travel is well-known for providing a unique service, personal attention, and creative travel ideas to their clients.

Location: Cape Town, Western Cape
Employment Type: Full Time
Posted: 1 year ago

Key Duties And Responsibilities

• Designing routing for client programs, ensuring the use of area knowledge and preferred suppliers.
• Providing personalized attention to clients’ travel documents; offering advice on events of special interest.
• Utilizing Microsoft Excel for calculating purposes as well as systems like Tourplan Groups to manage your tours on a daily basis.
• Exporting quotes into a Word document for final delivery to agents/clients (utilizing platforms like WETU for colourful quotations).
• Making client-requested amendments and recording reasons for unconverted quotes.
• Monitoring and maintaining set % margin and cost control throughout the process.

Experience

• Expert knowledge of Southern Africa, its cultures, tourist attractions and accommodations with well‑travelled experience.
• Proficiency in booking, pricing, and online systems - Tour Plan, Wetu.
• Understanding of contracts, commissions and Tour Plan.
• Expertise in Microsoft Office Suite, especially Outlook, Word and Excel.
• Good command of the English language.
• Dutch would be beneficial.

Qualifications

• Bachelor’s degree or similar qualification.
• Grade 12 Maths (not Maths Literacy).
• Minimum of 3 to 5 plus years’ experience in a similar position within a Tour Operator environment.
• Excellent communication and negotiating skills.

Salary – Market related and dependent on experience.

If you are passionate about travel, possess the required skills and want to be part of a dynamic team, please forward your CV together with your matric certificate to [e-mail].