GERMAN SPEAKING Call Center Agent / Universal Agent - REMOTE

Jordan HR; Johannesburg; Remote; ZAR 200,000 - 300,000; Full time

Job summary

A leading HR support firm is seeking a friendly and expert Customer Support representative fluent in German. You will respond to customer inquiries, moderate user content, and conduct quality audits to enhance processes. We're looking for someone with strong problem-solving skills, attention to detail, and previous customer service experience. This is a fully remote role offering flexibility and growth in a supportive and international team.

Benefits

Flexible work hours

Growth opportunities

Supportive team environment

Qualifications

• Native or C1-C2 German proficiency required.
• 1-2 years in customer service or call center experience preferred.
• Familiarity with CRM systems and content moderation tools.

Responsibilities

• Respond to German customer queries across voice, email, and chat.
• Review user-generated content for compliance with guidelines.
• Audit tickets and moderation actions to improve processes.

Skills

Customer empathy

Problem-solving skills

Attention to detail

KPI-driven mindset

Education

High school diploma preferred

Tools

Salesforce

Zendesk

Job description

Your Role : Dual Impact

You'll be the friendly, expert voice for our German-speaking customers and the guardian of our platform's integrity.

Customer Support : Respond to German queries across voice, email, and chat, providing empathetic and accurate help. Log interactions meticulously.

Content Moderation : Review user-generated content for compliance with company guidelines and German laws. Handle user complaints and identify harmful content trends.

Quality & Improvement : Audit tickets and moderation actions, spotting patterns to improve processes and maintain high service standards.

Who You Are : Your Edge

Native or C1-C2 German Profi ciency (essential).

Deep empathy and professional understanding of customer frustrations.

Exceptional attention to detail and precise process-following.

Composed under pressure and adaptable to unique situations.

Strong problem-solving and objective analytical skills.

Comfortable in KPI-driven environments.

Your Toolkit & Experience :

Familiarity with CRM systems (e.g., Salesforce, Zendesk) and contact management platforms.

Experience with social media or content moderation tools is a plus.

Ability to quickly learn new systems.

High school diploma preferred; 1-2 years in customer service / call center preferred.

Why Join Us?

This is a fully remote position, off ering fl exibility and growth within a supportive, international team. Make a real diff erence from home!