FNB Community Advisor

FirstRand; Cape Town; On-site; ZAR 200 000 - 300 000; Full time

Job summary

A leading financial institution in Cape Town is seeking a candidate to provide exceptional customer service and to achieve net profit growth. Responsibilities include managing the migration of accounts, maximizing cross-sell opportunities, and delivering on customer experience standards. The ideal candidate should have strong skills in client relationships and sales. Applications must be submitted before 05/02/26 in line with the bank's employment equity plan.

Qualifications

• Strong ability to achieve net profit growth.
• Exceptional customer service skills.
• Experience in managing accounts and client relationships.

Responsibilities

• Achieve net profit growth for business.
• Deliver excellent customer experience.
• Manage migration of accounts to Self Service.
• Maximise cross-sell opportunities.
• Track and influence sales activities.

Job description

Overview

Job DescriptionTo provide the customers with excellent service by ensuring that they are served promptly, understanding their needs and processing their requests

Responsibilities

• Achieve net profit growth for business
• Achieve the delivery of exceptional customer experience against the Balanced Scorecard standards
• Manage the migration of accounts from transactional to Self Service
• Manage the growth of active customer Account Base to increase client base
• Maximise cross sell opportunities and strengthen client relationships
• Track, control and influence sales activities with the specific aim to achieve previously determined sales targets.
• Provision of an efficient administration service through careful and timeous planning, reporting and updating of all related information
• Comply with governance in terms of legislative and audit requirements
• Check all transactions on a daily basis to ensure new business applications are closed within appropriate timelines.
• Track, control and influence sales and service activities with the specific aim to increase sales and service efficiencies
• Compliance with procedures and processes contained in the Golden Rules.
• Provide accurate and reliable sales and service statistics.
• Manage own development to increase own competencies

Job Details

Take note that applications will not be accepted on the below date and onwards, kindly submit applications ahead of the closing date indicated below05/02/26

All appointments will be made in line with FirstRand Group’s Employment Equity plan. The Bank supports the recruitment and advancement of individuals with disabilities. In order for us to fulfill this purpose, candidates can disclose their disability information on a voluntary basis. The Bank will keep this information confidential unless we are required by law to disclose this information to other parties.