Estates Practitioner

NedBank; Johannesburg; On-site; ZAR 600,000 - 800,000; Full time

Job summary

A financial institution in Johannesburg is seeking an Estates Practitioner to manage deceased estates and enhance business opportunities by referring sales leads. The role requires a BCom Law/LLB, with 5-10 years of experience. Strong understanding of regulatory requirements and excellent customer focus are essential. Competitive salary and growth opportunities offered.

Qualifications

• 5-10 years dedicated experience as an Estates Practitioner/Officer is essential.

Responsibilities

• Administer deceased estates and add value by referring sales leads.
• Ensure that all estate assets are insured against loss.
• Explain the deceased estates administration process to the heirs.

Skills

Microsoft Office

Customer Focus

Communication

Banking knowledge

Education

BCom Law/LLB

Matric / Grade 12 / National Senior Certificate

Advanced Diplomas/National 1st Degrees

Job description

Overview

Job Classification

Requisition - 142092 - Melissa Cloete

Business Unit - Nedbank Private and Wealth: Nedgroup Trust functional area

Location - Nedbank Rivonia Campus, 135 Rivonia Road, Sandton

Closing Date - 26 September 2025

Employment Equity Statement: Preference will be given to Applicants from Underrepresented Groups

Job Family Sales and Services | Career Stream Fiduciary Leadership | Pipeline Manage Self: Technical

Job Purpose

To administer deceased estates and to add value to the business by referring sales leads to the rest of Nedbank Group so as to create holistic value proposition for our clients.

Responsibilities

• Contribute to a culture conducive to the achievement of transformation goals by participating in Nedbank Culture building initiatives (e.g. staff surveys).
• Participate and support corporate social responsibility initiatives for the achievement of key business strategies.
• Identify and recommend opportunities to enhance processes; systems and policies and support implementation of new processes; policies and systems.
• Ensure that all estates assets are insured against loss.
• Draft a cash reconciliation statement which is checked for correctness by management before any cash distribution.
• Update stats and have monthly meetings with Management to identify possible risks.
• Get equity mandates from the heirs before liquidating any assets.
• Explain the deceased estates administration process to the heirs and manage their expectations; by regular and ongoing communication.
• Engage our internal clients (NFP; PFA) by keeping up to date with regular progress report.
• Respond to client queries and complaints within 48 hours.
• Escalate complaints to Management.
• Foster professional relationships with beneficiaries; intermediaries and others.
• Finalise estates within 12 months to ensure client satisfaction and generate revenue by taking executor's fees.
• Finalise estates within the shortest possible time to maximise profits by using statistics progress reports.
• Receive all relevant documents from the heirs and send them to the relevant authorities for processing.
• Take control of the deceased assets and ensure that they are allocated to the lawful heirs.
• Keep abreast of legislation and other industry changes that impact the role by reading relevant newsletters; websites and attending sessions.
• Understand and embrace the Nedbank vision and demonstrate the values through interaction with team and stakeholders.
• Improve personal capability and stay abreast of developments in the field of expertise by identifying training courses and career progression for self through input and feedback from managers.
• Ensure personal growth and enable effectiveness in performance of roles and responsibilities by ensuring all learning activities are completed; experience practiced and certifications obtained and/or maintained within specified time frames.
• Ensure information is provided correctly to stakeholders by maintaining knowledge and sharing knowledge with the team.

Qualifications

Essential Qualifications - NQF Level

• Matric / Grade 12 / National Senior Certificate
• Advanced Diplomas/National 1st Degrees

Essential Qualification

BCom Law/ LLB essential

Experience

• 5-10 years dedicated experience as an Estates Practitioner/Officer is essential.

Technical / Professional Knowledge

• Microsoft Office
• Administrative procedures and systems
• Relevant regulatory knowledge
• Relevant software and systems knowledge
• Banking knowledge
• Banking procedures
• Cluster Specific Operational Knowledge
• Business principles
• Business terms and definitions
• Governance, Risk and Controls

Behavioural Competencies

• Customer Focus
• Work Standards
• Collaborating
• Communication
• Managing Work
• Building Partnerships

Contact

Please contact the Nedbank Recruiting Team at [phone]