Dispatch Clerk

Boardroom Appointments; Cape Town; On-site; ZAR 150 000 - 200 000; Full time

Job summary

A leading logistics company in Cape Town is seeking an experienced warehouse operative to oversee material handling and ensure compliance with safety regulations. Responsibilities include managing the debriefing of delivery vehicles, handling scrap and claims processes, and maintaining operational efficiency. Ideal candidates should possess 3 to 4 years' experience in a warehouse setting, knowledge of Dangerous Goods Handling, and a solid understanding of OHSA regulations. This role requires strong problem-solving skills and the ability to foster effective relationships with internal and external customers.

Qualifications

• 3 to 4 years experience in a warehouse environment with material handling equipment.
• Familiarity with stores and warehouse operations.
• Awareness of Dangerous Goods Handling and compliance with OHSA.

Responsibilities

• Debrief delivery vehicles and verify stock accuracy.
• Manage scrap control processes and claims handling.
• Ensure adherence to safety and compliance standards.
• Foster customer service relationships and support team management.

Skills

Material handling equipment

Dangerous Goods Handling

OHSA 85 of 1993

Warehouse operations

Tools

SAP

Job description

3 to4 Years experience in a warehouse environment with material handling equipment

Familiar with a stores and warehouse operation

Awareness of Dangerous Goods Handling

Firm knowledge of OHSA 85 of 1993

Key Performance Areas

Debriefing of Delivery Vehicles

Offload/debrief all delivery vehicles on return to The Company premises with 100% accuracy.

Ensure presence of a security officer and driver/crew (or designated person) before vehicle is opened.

If unavailable, representative must verify stock types and quantities.

Verify that all PODs match the loading/debriefing sheet.

Flag missing documents on the sheet.

Attach return documents/credit requests to relevant PODs.

Compare stock types and quantities with documents and offloaded items.

Identify and separate the following types:

Scrap

Claims

Rotations

Check and charge

Damaged units

Autocycle returns

Confirm returned products on PODs and sign accordingly.

Confirm scrap quantity matches the customer POD and is verified by security.

For claims/rotations, confirm GRA number and battery size match documents.

Discrepancies in scrap to be confirmed with security and driver before completing debriefing.

Missing batteries to be reported to CIC for invoicing.

Report and record all discrepancies to Warehouse Manager/Supervisor.

Obtain co-signatures for discrepancies.

Ensure security check sheet and loading/debriefing sheet quantities match.

• Notify Supervisor of discrepancies and submit signed documents.

Scrap Control Process

Confirm quantity of scrap offloaded matches PODs.

Pack scrap units on pallets (20 per layer, 4 layers).

Shrink-wrap, weigh, and label pallets clearly.

Place pallets in designated area, labels facing forward.

Ensure vehicle for scrap transport is not overloaded.

Pull ZBill report daily from SAP to ensure quantities match.

Weekly reconciliation of SAP scrap records.

Investigate any discrepancies.

Adhere to stock count procedures.

Rotations Management

Store all rotation stock in designated area for check, charge, and cleanup.

List all units ready for resale and hand over to Warehouse Manager.

After SAP processing, physically move items to main warehouse (A001).

Identify and segregate double hot-stamped units.

Inform Warehouse Manager for SAP processing to seconds.

Move processed seconds to the correct area.

Weekly SAP rotation report checks for uncollected/unprocessed units.

Daily report to CIC and Warehouse Manager on saleable sizes.

Follow procedure for check & charge handling.

Weekly count of rotation area stock and investigate discrepancies.

Adhere to stock count procedures.

Claims Process

Store claims on separate pallets in a designated area.

Weekly SAP claims report to track unprocessed stock.

Shrink-wrap and weigh full pallets, label with quantity and weight.

• Weekly SAP claims report to track unprocessed stock.

  Shrink-wrap and weigh full pallets, label with quantity and weight.

  .

Ensure the vehicle is not overloaded.

Weekly claim unit counts and investigation of discrepancies.

Adhere to stock count procedures.

SHEQ Compliance (Safety, Health, Environment, and Quality)

Follow all safety, environmental, and quality policies and processes.

Operate safely and comply with PPE and SOPs.

Maintain clean, organized work areas.

Ensure FIFO is applied to rotation and check & charge batteries.

Create safety awareness and address unsafe practices promptly.

Enforce quality control to minimize errors and damage.

Conduct and document regular safety inspections.

Report incidents, near-misses, damages, and support corrective actions.

Report procedural non-compliance to the manager promptly.

Customer Service

Support internal and external customers.

Foster effective working relationships.

Solve problems in line with The Company core values.

Follow reasonable work instructions supporting service and operations.

Engage operational stakeholders.

People Management

Manage team for operational efficiency, cost control, and safety.

Minimize cost and wastage (e.g., overtime, damages).

Ensure team follows procedures and performance standards.

Address issues like absenteeism and procedural lapses.

Develop and motivate team for process improvement.