Desktop Support Technician

TSU International; Strand; On-site; ZAR 250 000 - 350 000; Full time

Job summary

A leading IT solutions provider is seeking a Junior Desktop Support Technician to deliver exceptional technical support. This role requires a minimum of three years of experience in desktop support. Responsibilities include troubleshooting hardware and software issues, maintaining IT equipment, and collaborating with senior staff on complex problems. Competitive salary and career growth opportunities are offered within a supportive environment.

Benefits

Competitive salary

Opportunities for career growth

Collaborative work environment

Qualifications

• Minimum of three years of experience working on a helpdesk or in a desktop support role.
• Proven track record in providing technical support and troubleshooting IT issues.
• Strong understanding of Windows operating systems and common desktop applications.

Responsibilities

• Provide first-line technical support to end-users via various channels.
• Install, configure, and maintain IT equipment including desktops and printers.
• Troubleshoot and resolve software and hardware issues.

Skills

Technical support

Troubleshooting

Communication

Problem-solving

Interpersonal skills

Education

IT certifications (CompTIA A+, MCDST or similar)

Tools

Windows 10/11

Microsoft Office Suite

N-Able

Office 365 Admin

Job description

Job Title: Junior Desktop Support Technician

Company: TSU Group Holdings

Location: Strand, Western Cape

Position Type: Full-time

Overview

TSU Group Holdings is seeking a dedicated and experienced Junior Desktop Support Technician to join our dynamic team. The ideal candidate will have a minimum of three years of experience working on a helpdesk and a proven track record in providing exceptional technical support. This position offers an exciting opportunity to contribute to the maintenance and enhancement of our IT infrastructure while gaining valuable experience within a thriving organization.

Responsibilities

• Provide first-line technical support to end-users via phone, email, or in-person, resolving hardware, software, and network issues efficiently and effectively.
• Install, configure, and maintain desktops, laptops, printers, and other IT equipment.
• Troubleshoot and resolve software applications, operating systems, and peripheral device issues.
• Assist with user account management, including creating, modifying, and deactivating accounts as needed.
• Collaborate with senior IT staff to elevate complex technical issues and follow up until resolution.
• Perform routine maintenance tasks such as software updates, system backups, and endpoint management.
• Document support activities, procedures, and resolutions for future reference.
• Participate in IT projects and initiatives, providing technical assistance and support as required.
• Stay informed about emerging technologies and industry best practices to enhance technical skills and knowledge.

Requirements

• Minimum of three years of experience working on a helpdesk or in a desktop support role.
• Proven track record in providing technical support and troubleshooting IT issues.
• Solid understanding of Windows operating systems (Windows 10/11), Microsoft Office Suite, and common desktop applications.
• Experience with desktop hardware setup, configuration, and troubleshooting.
• Familiarity with basic networking concepts and protocols.
• Strong communication and interpersonal skills with the ability to effectively communicate technical information to non-technical users.
• Excellent problem-solving abilities and attention to detail.
• Ability to work independently and as part of a team in a fast-paced environment.
• IT certifications such as CompTIA A+, Microsoft Certified Desktop Support Technician (MCDST), or similar are a plus.
• ITSM Experience preferably N-Able as well as Office 365 Admin.
• Own Vehicle with Valid Driver’s License.

Benefits

• Competitive salary commensurate with experience.
• Opportunities for career growth and professional development within a leading organization in the industry.
• Collaborative and supportive work environment with a focus on teamwork and innovation.

Notice

Please note that by applying for this position, you agree to a criminal check, credit check and a polygraph.

Closing Date - 15-06-2025