Customer Support Specialist: Elevate Tech, Empower Customers

Nebula; Johannesburg; On-site; ZAR 200 000 - 300 000; Full time

Job summary

A progressive SaaS technology company is seeking a dedicated individual for a customer support role in Johannesburg. The incumbent will assist customers by resolving issues, guiding them through product features, and ensuring satisfaction. Candidates should hold a degree or diploma in Information Technology or Telecommunications, possess strong problem-solving skills, and be adept at communicating technical information to non-technical users. This role offers high-spec equipment and opportunities for skill growth through paid courses.

Benefits

High spec laptops and equipment

Access to well-being program

Paid Microsoft courses and certifications

Participation in social responsibility initiatives

Qualifications

• Minimum 3-year tertiary qualification (NQF level 5).
• Strong problem-solving abilities.
• Ability to communicate technical concepts to non-technical users.

Responsibilities

• Respond to customer inquiries via chat, email or phone.
• Provide customer support and guidance.
• Diagnose and troubleshoot issues.
• Escalate complex issues to appropriate teams.
• Document customer interactions for continuous improvement.

Skills

Problem-solving abilities

Technical troubleshooting skills

Communication of technical concepts

Understanding CRM and ticketing systems

Education

Degree or Diploma in Information Technology or Telecommunications

Job description

A progressive SaaS technology company is seeking a dedicated individual for a customer support role in Johannesburg. The incumbent will assist customers by resolving issues, guiding them through product features, and ensuring satisfaction. Candidates should hold a degree or diploma in Information Technology or Telecommunications, possess strong problem-solving skills, and be adept at communicating technical information to non-technical users. This role offers high-spec equipment and opportunities for skill growth through paid courses.