Customer Support Representative – Fully Remote

Mashreq Bank; Remote; ZAR 200 000 - 300 000; Full time

Job summary

A leading financial institution is seeking a motivated Customer Support Representative to join their remote team. You'll serve as the first contact for valued customers, providing exceptional support and resolving inquiries efficiently. This fully remote position offers competitive salary, flexible working hours, and opportunities for professional growth. Ideal candidates will possess strong communication skills, problem-solving abilities, and experience working in customer service. Join a collaborative team environment and make an impact on customer satisfaction.

Benefits

Competitive salary with performance-based incentives

Fully remote work

Paid time off, including vacation

Opportunities for career growth

Access to training programs

Supportive team culture

Qualifications

• Previous experience in customer service or support preferred.
• Experience in a remote team environment is a plus.
• Familiarity with e-commerce or technology platforms is an advantage.

Responsibilities

• Respond promptly to customer inquiries via email, chat, and phone.
• Resolve customer issues in a timely manner.
• Maintain a deep understanding of company products.
• Document all interactions in the support system.
• Identify trends in customer feedback.

Skills

Excellent written and verbal communication skills in English

Strong problem-solving abilities

Attention to detail

Ability to remain calm in challenging situations

Proficient in customer support tools

Strong organizational skills

Adaptability to changing processes

Tools

CRM software

Microsoft Office Suite

Job description

Job Summary:

The Elite Job is seeking a highly motivated and customer-focused Customer Support Representative to join our growing remote team. As the first point of contact for our valued customers, you will provide exceptional support, resolve inquiries efficiently, and ensure a seamless customer experience. This fully remote role offers flexibility, opportunities for professional growth, and the chance to work with a collaborative team in a dynamic environment.

Key Responsibilities:

• Respond promptly and professionally to customer inquiries via email, chat, and phone.
• Resolve customer issues, complaints, and requests in a timely and effective manner.
• Maintain a deep understanding of company products, services, and policies to provide accurate information.
• Document all interactions and transactions in the customer support system.
• Identify trends in customer feedback and communicate insights to management for continuous improvement.
• Collaborate with cross-functional teams to ensure seamless resolution of customer issues.
• Maintain a high level of professionalism and empathy in all interactions.
• Achieve and exceed individual and team performance goals.

Required Skills and Qualifications:

• Excellent written and verbal communication skills in English.
• Strong problem-solving abilities and attention to detail.
• Ability to remain calm and professional in challenging situations.
• Proficient in using customer support tools, CRM software, and Microsoft Office Suite.
• High level of self-motivation and the ability to work independently in a remote environment.
• Strong organizational and multitasking skills.
• Ability to adapt quickly to changing processes and systems.

Experience:

• Previous experience in customer service, support, or a related role is preferred.
• Experience working in a remote or virtual team environment is a plus.
• Familiarity with e-commerce or technology platforms is an advantage.

Working Hours:

• This is a fully remote, full-time position.
• Flexible working hours with occasional shifts required to meet customer needs.
• Ability to work weekends or holidays may be required depending on business needs.

Knowledge, Skills, and Abilities (KSA):

• Strong interpersonal and communication skills to build trust with customers.
• Ability to prioritize tasks effectively and manage time efficiently.
• Strong analytical and critical thinking skills for problem resolution.
• High level of computer literacy and technical aptitude.
• Ability to work independently and as part of a team in a virtual setting.

Benefits:

• Competitive salary with performance-based incentives.
• Fully remote work from anywhere with a stable internet connection.
• Paid time off, including vacation and holidays.
• Opportunities for career growth and professional development.
• Access to training programs and skill-building resources.
• Supportive and collaborative team culture.

Why Join The Elite Job:

At The Elite Job, we prioritize our employees growth, satisfaction, and well-being. By joining our team, you will be part of a forward-thinking company that values innovation, customer satisfaction, and team collaboration. We offer a flexible work environment, rewarding career opportunities, and the chance to make a real impact on the lives of our customers.

How to Apply:

Interested candidates are invited to submit their resume and a brief cover letter highlighting relevant experience to uswith the subject line: Customer Support Representative – Remote Application. Only shortlisted candidates will be contacted for interviews.