Customer Success Strategist

Pnet; Johannesburg; On-site; ZAR 200 000 - 300 000; Full time

Job summary

A leading technology solutions provider is seeking a Customer Success Consultant in Johannesburg, Gauteng. The role focuses on engaging with customers to ensure their success with purchased solutions, implementing effective account strategies, and monitoring customer satisfaction. Ideal candidates should have at least 3 years of customer management experience, strong MS Office skills, especially in Excel, and an understanding of ERP and CRM systems. This position offers the opportunity to build long-term relationships and advocate for customer needs.

Qualifications

• At least 3 years of customer management experience.
• Strong skills in MS Office, particularly Excel.
• Understanding of ERP and CRM systems.

Responsibilities

• Engage with customers to maximize their success with purchased solutions.
• Implement account strategies and monitor customer satisfaction.
• Build long-term relationships and advocate for customer needs.

Skills

Customer management experience

Strong skills in MS Office

Understanding of ERP systems

Understanding of CRM systems

Tools

MS Excel

Job description

Customer Success Strategist Pnet • Johannesburg, Gauteng

A leading technology solutions provider is looking for a Customer Success Consultant in Johannesburg, Gauteng, South Africa. The role involves engaging with customers to maximize their success with purchased solutions, implementing account strategies, and monitoring customer satisfaction.

Ideal candidates should have at least 3 years of customer management experience and strong skills in MS Office, particularly Excel, along with an understanding of ERP and CRM systems.

This position offers the opportunity to build long-term relationships and to advocate for customer needs.

Job ID: #J-*****-Ljbffr