Customer Relationship Officer Carnival

Makro South Africa; Gauteng; On-site; ZAR 300,000 - 450,000; Full time

Job summary

A leading retail company in Gauteng is seeking a customer relationship manager to build relationships with large businesses and oversee their orders. The ideal candidate will have a diploma in sales/marketing and 2–3 years of experience, demonstrating strong communication and administration skills. Responsibilities include assisting customers, conducting market surveys, and collaborating with HR strategies.

Qualifications

• 2 – 3 years’ experience in a relevant field.
• Proven ability to manage and motivate staff members.
• Demonstrated judgment and planning skills.

Responsibilities

• Build relationships with large customers and oversee their orders.
• Assist customers with queries and complaints in a friendly manner.
• Conduct market surveys and outreach to potential clients.
• Collaborate with HR teams to support overall strategy.

Skills

Communication Skills

Strong Administration Skills

Planning, Organizing and Control

Knowledge of Store Process

Influence and Communicate

Education

Diploma in Sales / Marketing

Job description

Summary

To build relationships with large customers, large businesses and bulk buyers and oversee their orders from initiation to completion of sale.

Responsibilities

• Assist Customers: Greet the customer in a friendly tone of voice; introduce yourself; be polite, helpful and courteous at all times; know your store; know your products; listen carefully to the customer's needs and requirements; ask open ended questions to find out all the information required; satisfy the customer’s query and requirements; find out what else you can help the customer with; end off in a polite and friendly way.
• Deal with queries: Listen carefully to the customer's request/complaint; ask open ended questions to find out all the information required; satisfy the customer’s query; if you cannot satisfy the customer – find someone who can; if necessary, take down the customer's details and the details of the query; find out what else you can help the customer with; end off in a polite and friendly way.
• Deal with complaints: Respond to the customer with empathy; apologize and thank the customer for telling us; tell the customer how the problem will be fixed; ensure the customer is satisfied with the solution; if necessary, take down the customer's detail and the details of the complaint; end the call by keeping the customer informed and following up with telephonically about the investigation progress and the result of the complaint; prepare for the call beforehand to remain focused; ask clearly and politely for the person you want to speak to; greet the person and identify yourself with your name, company and department; explain clearly what has been done regarding the complaint; verify that the customer is satisfied with the result; end the call by indicating you look forward to seeing them in Makro soon; if many customers are returning a particular item of stock – inform the buyer.
• Deal with complaints (store/market research and outreach): Use an up-to-date and detailed map of store location and surrounding areas; write down names of businesses when driving around target area; use telephone directories and yellow pages to source customers in target market; follow up on referrals; take the names of businesses and run them through the store system to see if they are already cardholders; identify competition by using a map of the area; conduct price surveys on competitors; get involved in community events.
• Survey target market: Phone the potential customer and set up a meeting to see them where required; cold calling may be required but always be prepared with sales material and brochures.
• Teamwork and Self-Management: Follow through to ensure that personal quality and productivity standards are consistently and accurately maintained; demonstrate consistent application of group and company procedures and policies; plan and prioritise, demonstrating abilities to manage competing demands; demonstrate abilities to anticipate and manage change; work with the broader core and site HR teams to support the overall HR strategy.

Requirements

• Minimum Academic, Professional Qualifications & Experience required for this position: Diploma in Sales / Marketing; 2 – 3 years’ experience.
• Competencies & Skills: Live the values; Judgment; Customer/Member Centred; Planning & Improvement; Influence and Communicate; Adaptability; Culture, Diversity & Inclusion; Functional
• Functional: Communication Skills; Strong Administration Skills; Planning, Organizing and Control; Knowledge of Store process; Manage and Motivate staff member; The position requires trust and honesty and that the handling of cash and/or finances, which include but is not limited to the handling, administering, processing and distribution of the Company’s monetary resources such as its stock in trade or merchandise.

“Employment Equity Policy Requirements may be applicable”

If you don`t hear from us within 14 days please consider your application unsuccessful.

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