Customer Relations Manager – Automotive Parts Manufacturing

Joblink Placement; Boksburg; On-site; ZAR 200 000 - 300 000; Full time

Job summary

A recruitment agency is seeking a skilled mechanical engineer to serve as a Customer Relationship Manager. This role involves managing a portfolio of customer accounts in the automotive and security industries. The ideal candidate will have strong fastener sales experience and familiarity with customer forecasting tools. You will drive customer invoicing, oversee inventory needs, and ensure compliance with quality standards. A qualification in engineering and sales is preferred.

Qualifications

• Experience in automotive part manufacturing is important.
• Strong experience in fastener sales function is required.
• Must have a vehicle for travel.

Responsibilities

• Communicate regularly with customers and manage all aspects.
• Ensure customer forecast processes meet compliance levels.
• Manage pricing and profit margins for customer accounts.

Skills

Customer relationship management

Fastener sales

Good communication skills

Advanced MS Excel

Knowledge of exchange rates and freight costs

Education

Matric (Grade 12) with mathematics

Qualification in engineering and sales

Tools

Turbocash

Pastel

SAP

Pastel Evolution

Job description

Overview

Our client, a specialised fastener supplier to the automotive and large security industries, is seeking to employ a skilled mechanical engineer with experience as a Customer Relationship Manager to manage a portfolio of existing customer accounts.

Minimum Requirements

• Matric (Grade 12) with mathematics
• Automotive Part Manufacturing Experience – important
• Understanding of fasteners and metallurgy – important
• Strong experience in fastener sales function – management of key accounts
• Qualification in engineering and sales – highly preferential
• Knowledge on customer forecasting and forecasting tools like Turbocash or Pastel and/or SAP
• Advanced MS Excel (pivot tables and V-lookup) and Pastel Evolution
• Good communication skills both written and verbal
• Understanding of exchange rates, freight costs, etc
• Strong understanding of PPAP
• Own Vehicle

Key Focus

• Driving weekly customer invoicing against budgets
• Customer liaison on all queries, disputes, and quality matters
• Analysing customer usage patterns and industry trends and advising customer of production consumption forecasts
• Seeking new customer opportunities
• Analysing current inventory holding and safety stock levels and determining future buying needs
• Setting up new customer meetings for the sales executive

Job Specification

• To communicate regularly with customers with the aim to successfully service and manage all aspects relating to those customers.
• Ensure that the customer forecast process is captured together with the relevant sales manager and meets the Company process compliance levels.
• Manage the product pricing and account gross profit margins of customers.
• Manage the volumes and inventory requirements of the customers and thereby ensure continued supply.
• Manage the customers inventory item categories ensuring that purchasing and warehousing are well informed to accurately control inventory and remove risk of redundant inventory.
• Ensure that all relevant stockholding agreements with customers are in place and up to date (e.g., supply agreements or credit applications).
• Assist with any developments required by the customer, including increasing the product range or supplying products procured from other companies.
• Develop and maintain a relationship with key individuals at a customer, including paying attention to personal details of these people.
• Ensure that the customers quality requirements are properly documented and promptly deal with any quality complaints, implementing permanent corrective action to prevent repeats.
• Manage all customer sales orders and ensure they are captured accurately and effectively.
• Manage all customer credit note requests and ensure the correct procedure is followed in passing any credit notes.