CRM & Customer Relations Manager

Hedz Recruitment Specialists; Johannesburg; On-site; ZAR 200 000 - 300 000; Full time

Job summary

A recruitment agency is seeking an experienced Customer Relations Manager (CRM) for a prestigious automotive dealership in Johannesburg. This role focuses on leading the after-sales and service team, optimizing customer satisfaction, and driving business growth. The ideal candidate should have a minimum of 5 years' experience in the automotive industry and possess strong leadership, interpersonal, and analytical skills. A competitive salary of R20,000 to R28,000, plus commission and performance incentives, is offered for this hybrid opportunity.

Benefits

Attractive commission and performance incentives

Medical aid and provident fund contributions

Opportunities for career growth

Qualifications

• Minimum 5 years experience as CRM in the motor industry.
• Strong interpersonal and conflict-resolution skills.
• Ability to manage multi-department processes.

Responsibilities

• Lead, mentor, and manage a team of Service Advisors.
• Drive and optimise customer bookings and client retention.
• Coordinate processes between Service, Parts, and Sales.

Skills

Proven experience in automotive industry

Strong leadership skills

Experience with customer bookings

Ability to upsell service plans

Skilled in handling customer complaints

Excellent communication skills

Strong analytical skills

Tools

DMS and booking systems

Job description

CRM | Customer Relations Manager Automotive Dealership

Our client, a respected name in the automotive retail industry, is seeking an experienced and dynamic Customer Relations Manager (CRM) to lead the after-sales and service team at their dealership in Johannesburg.

This is an excellent opportunity for a high-performing individual with leadership experience in the automotive sector who is driven by customer satisfaction, team management, and business growth.

Location: Johannesburg

Salary: R20,000 R28,000 Basic + Commission & Incentives

• Proven experience in the automotive industry, preferably in after-sales or service operations
• Strong leadership skills with the ability to manage and mentor a team of Service Advisors
• Experience with customer bookings, service delivery, and client retention strategies
• Ability to upsell service plans, extended warranties, and value-added products
• Skilled in handling customer complaints, queries, and escalations professionally
• Understanding of dealership operations and interdepartmental coordination (Sales, Parts, Service)
• Excellent communication and interpersonal skills; brand-focused mindset
• Ability to delegate tasks effectively and manage service workflows
• Strong analytical and reporting skills; experience monitoring KPIs and driving improvements

Key Responsibilities

• Lead, mentor, and manage a team of Service Advisors
• Drive and optimise customer bookings, service excellence, and client retention
• Coordinate processes and communication between Service, Parts, and Sales departments
• Upsell service plans, extended warranties, and value-added products
• Manage customer complaints, follow-ups, and escalations to resolution
• Maintain brand standards and act as a Brand Ambassador
• Ensure efficient workflow and task delegation across the service team
• Monitor key service metrics and implement continuous improvements

Ideal Candidate Profile

Only automotive experienced candidates will be contacted.

Minimum 5 years experience in a same role as CRM in the motor industry

• Strong interpersonal, leadership, and conflict-resolution skills
• Proven success in upselling products and managing service targets
• Ability to manage and streamline multi-department processes
• Tech-savvy with working knowledge of DMS and booking systems
• Professional, customer-focused, and results-driven

Whats On Offer

• Basic Salary: R20,000- R28,000
• Attractive commission and performance incentives
• Medical aid and provident fund contributions
• Work with a reputable brand in the automotive space
• Opportunities for career growth and recognition