Contract Manager - Port Elizabeth

Empact Group; Gqeberha; On-site; ZAR 400,000 - 500,000; Full time

Job summary

A leading facilities management company in Gqeberha seeks an experienced candidate to manage integrated cleaning services. Responsibilities include overseeing all operational aspects, cost management, and maintaining high service standards in line with client requirements. Candidates must have significant experience in the hospitality sector, people management capabilities, and excellent communication skills.

Qualifications

• Minimum 5 years’ experience in the hospitality cleaning sector.
• Experience in highly commercial environments required.
• Valid driver’s license and own vehicle necessary.

Responsibilities

• Manage subordinate staff in accordance with sector strategy.
• Oversee operational costs and client services.
• Ensure compliance with statutory regulations.

Skills

Cleaning experience in hospitality sector

People management

Customer service skills

Excellent communication skills

Operational coordination

Cost management

Proactive approach

Tools

MS Office (Excel, Word)

Project Management tools

Job description

Overview

The Main Purpose of the job: The successful applicant will be responsible for managing all subordinate staff in integrated services in accordance with sector strategy, contract specifications and statutory regulations. This will include managing operational costs, providing operational support, oversee client services, training, audits, and industrial relations related issues in the designated areas.

Education and Experience

• Minimum 5 years’ cleaning experience in the hospitality sector
• Experience in highly commercial and sensitive markets is compulsory
• People management experience
• Project Management experience in cleaning would be an advantage
• Computer literate
• Valid driver’s license with own vehicle

Knowledge, Skills and Competencies

• Knowledge of the Hospitality cleaning sector
• Knowledge of South African and industry-specific laws
• Knowledge of MS Office; specifically Excel and Word
• Knowledge of HSE
• Proactive approach and attention to detail
• Professional
• Very good customer service skills
• Very good management skills
• Excellent communication skills
• Ability to manage and ensure cost remain within the budget and promote costs saving where achievable
• Ability to draft, extract and analyse reports
• Excellent interpersonal and leadership skills
• Sound administration skills
• Ability to adapt to a changing environment and prioritise effectively
• Ability to work flexible hours when required

Key areas of responsibility

• Operational coordination of Soft Services; ensuring that the standard of service received from external contractors is aligned with Client’s and business’ requirements
• Efficient SLA management and proactively engage with clients to build long-term, profitable relationships
• Effective and efficient people management ensuring a high performing team
• Manage environmental safety in line with the client and business strategy