Collections Agent (VAF Book)

Ergasia Placements; Gauteng; On-site; ZAR 50 000 - 200 000; Full time

Job summary

A reputable law firm in PTA East is seeking a debt collector specializing in VAF collections. The ideal candidate must have a Matric certificate, be fluent in English, and possess 1–2 years of experience in financial services or call centers. A clear criminal record and the ability to work under pressure are essential. This role requires strong negotiation skills and the ability to manage high call volumes to maximize collections from written-off accounts. Additional languages and basic computer literacy are advantageous.

Qualifications

• Fluent in English; additional languages are advantageous.
• 1–2 years’ experience in a call centre or financial services environment.
• Clear criminal and credit record.

Responsibilities

• Engage with clients to negotiate realistic repayment arrangements.
• Identify opportunities to recover value from previously written-off accounts.
• Apply strategic recovery methods to maximize collections.

Skills

Excellent verbal and written communication

Strong telephone etiquette and active listening

Customer-focused with strong service orientation

Ability to manage high call volumes

Strategic recovery methods

Education

Matric / Grade 12 certificate

Tools

CACS systems

Microsoft Office

Predictive dialers

Job description

A reputable law firm based in PTA East is seeking a debt collector specialising in the VAF book. Please read below and see if you qualify as experience in collecting on VAF books, which is non-negotiable.

If you do not hear back from us within 2 weeks, please consider your application unsuccessful.

Minimum Requirements

• Matric / Grade 12 certificate (compulsory)
• Fluent in English (additional languages are advantageous)
• Clear criminal and credit record
• Willingness to work shifts, weekends, or public holidays if required
• Basic computer literacy (Microsoft Office, email, etc.)

Experience Required

• 1–2 years’ experience in a call centre or financial services environment.
• Exposure to vehicle finance, collections, or banking products is an advantage.
• Familiarity with CACS systems and banking platforms is beneficial.
• Post Write-Off / Shortfall Accounts : Prior exposure to post write-off, off-balance, and shortfall account collections.

Skills Required

• Excellent verbal and written communication
• Strong telephone etiquette and active listening
• Customer-focused with strong service orientation
• Engage with clients to negotiate realistic and sustainable repayment arrangement
• Basic understanding of vehicle finance terms
• Ability to manage high call volumes and remain calm under pressure
• Awareness of NCA, FICA, and POPIA compliance standards
• Experience working with both manual and predictive dialers.
• comfortable working under pressure and meeting strict deadlines.
• Ability to manage both inbound and outbound calls effectively.
• a Solid understanding of written-off balances
• Identify opportunities to recover value from accounts previously written off.
• Apply strategic recovery methods to maximise collections on these accounts, including settlement negotiations, tracing, and working with legal teams where necessary.