Business Analyst

Rhodes University; Wes-Kaap; On-site; ZAR 200 000 - 300 000; Full time

Job summary

A leading educational institution in South Africa is seeking a Business Analyst to support their team. The position involves gathering and documenting business requirements, bridging communication between technical and business teams, and assisting in operational documentation. Candidates should have 2–3 years of relevant experience, ideally within the payments or financial industry. A strong understanding of stakeholder dynamics and tools like Microsoft suite and Jira is essential. This role is critical for enhancing project outcomes within the organization.

Qualifications

• 2 – 3 years’ business analysis experience.
• Ability to engage with all levels of stakeholders, including senior management.
• Understanding of systems and the technical software development environment.

Responsibilities

• Gather and document business requirements from stakeholders.
• Bridge the gap between business and technical teams.
• Assist in gathering and documenting reporting requirements.

Skills

Business analysis

Stakeholder engagement

Understanding of payments environment

Self-starter

Fluency in English

Fluency in Afrikaans

Education

Relevant qualification

Tools

Microsoft suite

Draw.IO

Jira

Confluence

Visio

Job description

Overview

Our client, a leading payment aggregator and provider of secure payment solutions, is looking for a Business Analyst to join their growing team. They offer innovative and customer-focused payment solutions for both banked and unbanked individuals. Their team specialises in convenient and secure payment solutions for retailers, digital solutions, banking institutions, wallets, and informal vendors across Southern Africa.

Responsibilities

• Gather and document business requirements from both internal and external stakeholders.
• Bridge the gap between business and technical teams by translating business requirements into requirements and plans.
• Assist business in documenting operational procedures and presentation flows.
• Assist in gathering and documenting reporting requirements.
• Maintain and manage changes to requirements during a project phase.
• Work closely within PMO to support priority projects and manage backlog grooming with the product owners and project manager.
• Manage and update BA artifacts and ensure that requirements are approved by stakeholders.
• Constantly review requirements gathering process and tools and suggest changes to ensure efficiencies.
• Support UAT and testing requirements to ensure that features were delivered as per documented requirements and within acceptable quality standards.

Required skills and experience

• 2 – 3 years’ business analysis experience.
• Self-starter that can work individually as well as in teams.
• Ability to engage with all levels of stakeholders to include senior management and developers.
• Understanding of systems and the technical software development environment
• Experience in the payments or financial industry required.
• Understanding of the end-to-end payments’ environment (retailers, digital, banking, card schemes, EFT, settlement, acquiring, etc.) beneficial.
• Relevant qualification.
• Full understanding of the Microsoft suite, Draw.IO, Jira, Confluence and Visio.
• Driver’s license.
• Fluent in English and ideally Afrikaans.