Branch Supervisor

Amrod; Cape Town; On-site; ZAR 200 000 - 300 000; Full time

Job summary

A leading company in Sales based in Cape Town is looking for a Supervisor to manage branch operations. The ideal candidate will have a National Diploma in Business Administration and 2-3 years of supervisory experience in a sales environment. Responsibilities include leading a team to provide excellent customer service, ensuring compliance with policies, and overseeing daily operations. Candidates should possess strong leadership skills and a commitment to client satisfaction.

Qualifications

• At least 2 to 3 years’ experience in a supervisory role within Sales/Operations/Retail.
• Proficient in Microsoft Office and basic computer applications.

Responsibilities

• Lead and motivate the branch team to deliver excellent customer service.
• Assist with staff training and compliance with company policies.
• Oversee branch operations ensuring cleanliness and stock availability.
• Handle customer queries professionally and resolve issues promptly.

Skills

Leadership skills

Detail-oriented

Customer service focus

Education

National Diploma in Business Administration/Management

Tools

Microsoft Office

Job description

Basic Information

Department: Sales

Vacancies: 1

Location: Cape Town

Contact Information

Contact Person: Zinzi Sakwe

Contact Email: [e-mail]

Contact Phone: [phone]

Dates

Date Circulated: 28 Jan 2026

Closing Date: 04 Feb 2026

Qualifications

• National Diploma in Business Administration/Management/ related field.
• At least 2 to 3 years’ experience in a supervisory/ team leader or managerial role within Sales/Operations/Retail/Warehouse environment
• Proficient in Microsoft Office and basic computer applications.

Behavioural Dimensions

• Strong people management and leadership skills.
• Detail-oriented with a proactive, solution-focused mindset.
• Demonstrates professionalism, accountability, and integrity in all aspects of work.
• Committed to providing outstanding customer service and enhancing client experiences.

Key Performance Areas

• Lead, support, and motivate the branch team to deliver excellent customer service.
• Assist with staff training and development, and support HR functions such as timekeeping, discipline, and compliance with company policies.
• Oversee day-to-day branch operations, ensuring the space is clean, well-maintained, and stocked with necessary supplies.
• Manage petty cash responsibly and maintain accurate records.
• Ensure the showroom is visually appealing and well-organised through regular merchandising updates.
• Handle customer queries professionally and work to resolve any issues promptly.
• Proactively identify opportunities to improve the overall client experience and branch efficiency.
• Coordinate and assist with the receiving, shelving, dispatching, orders from head office as well as returns.
• Ensure all operations follow standard procedures and comply with health and safety regulations.

Additional Information