Area Marketing & Communications Manager

FAIRMONT; Cape Town; On-site; ZAR 600,000 - 800,000; Full time

Job summary

A premier hospitality establishment in Cape Town seeks an Area Marketing & Communications Manager responsible for executing property-level marketing, PR, and communications activities. The role requires a bachelor's degree and 3-5 years of experience in marketing, preferably in hospitality. Strong skills in copywriting, agency management, and multi-channel campaigns are essential. Competitive salary offered with a dynamic work environment.

Qualifications

• 3-5 years of hands-on Marketing and PR experience preferably in hospitality.
• Attention to detail in copywriting and editing.
• Experience in managing design and production of marketing collaterals.

Responsibilities

• Execute annual marketing and communications plans.
• Manage media relations and public communications.
• Track campaign performance and recommend optimizations.

Skills

Strong copywriting and editing skills

Experience managing agency relationships

Ability to work effectively in a fast‑paced, team‑oriented environment

Knowledge in brand communication tools

Familiarity with basic design software

Education

Bachelor’s degree in Marketing, Communications or related field

Tools

Canva

Adobe Suite

Job description

Overview

The Area Marketing & Communications Manager at Pullman Cape Town City Centre is responsible for executing all property-level marketing, branding, public relations, and communications activities aimed at enhancing market positioning and maximizing portfolio profitability.

Reporting to the Director of Sales & Marketing (DOSM)/Co, the Manager is responsible to execute marketing plans, manage media relations, oversee content creation, and track performance against KPIs. The Marketing & Communications Manager manages media and public relations, brand collaterals, and Heartists communications, collaborating with Sales, Revenue Management, Operations, HR and external agency partners.

Key Responsibilities

Execution & Organizing

• Execution of annual marketing and communications plans, aligning activities with department budgets, ROI targets and wider business objectives.
• Monitor industry, cultural, and travel trends; conduct competitive analysis.
• Execute public relations activities for the hotel based on its marketing goals.
• Brand Identity & Communications Messaging
• Ensure brand consistency across all guest touchpoints including signage, collateral, guest experiences, events, B2B (corporate, trade, MICE) and B2C (leisure, lifestyle) channels.
• Coordinate with design and production agencies for timely delivery of marketing materials, hotel gifts and media giveaways.
• Implement global/regional brand campaigns using provided guidelines and assets.
• Maintain and create visual assets like photography, videography and graphics for marketing and PR, as per brand guidelines.
• Public Relations & Media Relations
• Execute PR and media activities per annual strategy, covering F&B, rooms, spa, leisure, MICE.
• Update media kit with fact sheets, executive bios, imagery, and brand content.
• Support press events, visits, and familiarization trips to boost hotel exposure.

• Draft news releases, articles, and executive statements to enhance brand storytelling.
• Maintain media databases, mailing lists, and clipping reports for monitoring and planning.
• Respond promptly to media inquiries and assist with crisis communication protocols.

Campaign Development & Execution

• Implement multi-channel campaigns aligned with annual plans and brand guidelines.
• Support brand activations, sponsorship, media partnerships, events, and experiences ensuring creative excellence and maximizing engagement and interest.
• Track campaign performance and recommend optimizations based on data insights.

Agency & Partner Management

• Handle daily communication with creative and PR agencies on scope, timelines, and budgets.
• Coordinate hotel participation in promotions, tourism board campaigns, events and collaborations.

Financial & Performance Management

• Track marketing expenses and manage the MarComm budget.
• Prepare regular reports on campaign performance, media coverage and ROI for leadership review.

Operations

• Collaborate with Sales, F&B, Spa, Rooms, Loyalty and Events to align marketing and communications initiatives with operational needs.
• Support T&C in managing the hotel’s LinkedIn presence, amplifying media coverage and executive thought leadership.

Administration

• Maintain an organized archive of marketing materials, media assets, and key reports.
• Distribute monthly calendars, media schedules, and campaign performance reports.
• Daily media monitoring, compile clipping files, share summaries with leadership and PR teams.

Qualifications

• Bachelor’s degree in Marketing, Communications, Public Relations, Business Administration, or a related field.
• 3-5 years of hands-on Marketing and PR experience preferably in hospitality or a consumer‑focused industry.
• Strong copywriting and editing skills, with attention to detail.
• Experience managing agency relationships and coordinating multi‑channel campaigns.
• Ability to work effectively in a fast‑paced, team‑oriented environment.
• Knowledge in brand communication tools and platforms. Experience in media relations, press release writing, event planning, content creation, and managing design and production of marketing collaterals.
• Familiarity with basic design software (Canva, Adobe Suite) and internal communication platforms.
• Understanding of branding, public relations, storytelling, guest engagement, and cross-functional campaign coordination. Experience in managing marketing agencies and creative vendors is a plus.