Agent Client Service

Absa Group; Johannesburg; On-site; ZAR 200 000 - 300 000; Full time

Job summary

A leading financial institution in Johannesburg is looking for candidates to deliver day-to-day knowledge work, achieving sales targets and ensuring customer satisfaction. Responsibilities include efficiently working leads to meet sales goals, maintaining confidentiality of client information, and complying with regulatory requirements. A Further Education and Training Certificate in Business, Commerce, and Management Studies is required. Join a team focused on empowering Africa's future.

Qualifications

• Experience as per the FAIS Act and product-specific training.
• Attest to honesty, integrity, and good standing.

Responsibilities

• Actively work leads to ensure a strike rate of 70%.
• Maintain customer satisfaction and service excellence.
• Confidentially handle client information.

Education

Further Education and Training Certificate in Business, Commerce and Management Studies

Job description

Empowering Africa’s tomorrow, together…one story at a time.

Job Summary

Deliver day-to-day knowledge work, in order to execute predefined objectives as per agreed standard operating procedures (SOPs).

Job Description

• Sales and Target – Actively work the leads from Siebel and be efficient, ensuring a strike rate of 70% and responsible for achieving a minimum of six sales per day. The number can increase as and when business requires.
• Customer Experience – Provide service excellence and achieve customer satisfaction.
• Quality of work produced – Maintain and treat client information in a confidential manner.
• FAIS Fit and Proper Requirements (Advice and Intermediary Service) – FSCA‑Approved Qualification, Regulatory Exam for Representatives (RE5); experience as per the FAIS Act; product‑specific training once onboarded; class of business training; continuous professional development; attest to honesty, integrity, and good standing.

Education

Further Education and Training Certificate (FETC): Business, Commerce and Management Studies (Required).

Absa Bank Limited is an equal opportunity, affirmative action employer. In compliance with the Employment Equity Act 55 of 1998, preference will be given to suitable candidates from designated groups whose appointments will contribute towards achievement of equitable demographic representation of our workforce profile and add to the diversity of the Bank.

Absa Bank Limited reserves the right not to make an appointment to the post as advertised.