Account Manager (Remote)

DataFin; South Africa; Remote; ZAR 300,000 - 500,000; Full time

Job summary

A UK IT Services Provider is seeking an experienced Account Manager to manage client relationships, conduct assessments, and support sales. Candidates must have strong communication skills and experience in a professional environment. This role is dynamic and engaging, offering opportunities for growth. Applicants should be detail-oriented and possess excellent organizational skills.

Qualifications

• Experience of working in a professional business and office environment.
• Experience dealing with business requirements and clients over the phone.

Responsibilities

• Manage the relationship with clients within your portfolio.
• Conduct account management meetings with key client stakeholders.
• Negotiate contract changes based on developments with existing clients.
• Produce reports and key metrics for client meetings.
• Identify areas for new sales leads within the Company’s portfolio.
• Work alongside Technical Sales staff to source solutions.
• Ensure comprehensive department documentation and knowledge base.
• Participate in sales processes for new business.
• Manage account onboarding and offboarding processes.
• Assist with challenging client requests and issue escalation.

Skills

Strong communication skills

Attention to detail

Excellent organisational skills

Time management skills

Job description

Overview

Join a Growing UK IT Services Provider as an Account Manager! They are on the hunt for a dynamic Account Manager to share their portfolio of clients and help drive continued success in the market. This is not your average desk job — it’s a diverse, people-focused role where you’ll work closely with key stakeholders, deliver top-notch customer service, and act as the vital link between clients and the wider service team. If you’ve got a sharp eye for detail, love keeping things organised, and can communicate like a pro, this role is for you. Prior account management experience is a must, and in return you’ll get the chance to grow with a thriving, modern business where career progression is wide open.

Duties

• Day to day management of the relationship with clients within your portfolio. Build and maintain a strong and long-lasting relationship with key contacts.
• Conduct at least quarterly account management meetings with key client stakeholders.
• Negotiate contract changes based on developments within existing clients in conjunction with the operations team.
• Produce reports and key metrics for the purpose of presenting information and statistics in client facing meetings.
• Identify and target areas for new sales leads and offerings within the Company’s portfolio.
• Work alongside their Technical Sales staff to source the best solution for their clients’ needs.
• Ensure that the department documentation and knowledge base is as comprehensive as possible.
• Participate in sales process for new business, where the Sales Team require additional support.
• Manage the account management onboarding and offboarding processes.
• Assist with challenging client requests and escalation of issues as required.

Additional Job Tasks and Responsibilities

• General administrative duties.

Requirements

Essential Skills/ Experience

• Experience of working in a professional business and office environment.

Desirable Experience and Competencies

• Experience of working within the Managed Service Provider/Technology sector.
• Experience of dealing with business requirements and clients over the phone.

Attributes

• Strong communication skills and a proven ability to deal with professionals at different levels.
• Attention to detail and ability to work on own initiative and independently.
• Excellent organisational and time management skills.