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1,907
Warehouse Supervisor jobs in Singapore
Aftersales Supervisor (1 year contract)
HERMES SINGAPORE (RETAIL) PTE LTD
Singapore
On-site
SGD 60,000 - 80,000
24 days ago
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Site Supervisor (Pavement)
SAMWOH CORPORATION PTE. LTD.
Singapore
On-site
SGD 60,000 - 80,000
24 days ago
Recreation Supervisor (Hotel / Resort)
MANDAI RESORTS PTE. LTD.
Singapore
On-site
SGD 40,000 - 60,000
24 days ago
Discover more opportunities than anywhere else. Find more jobs nowAccount Payable and Treasury Supervisor
TRUST RECRUIT PTE. LTD.
Singapore
On-site
SGD 60,000 - 90,000
24 days ago
SUPERVISOR AND GENERAL FOREMAN (M&E) (AIR-CONDITIONING)
VVV EMPLOYMENT AGENCY
Singapore
On-site
SGD 60,000 - 80,000
24 days ago
Food Processing Supervisor
GOURMET FOOD GATE TRADING PTE. LTD.
Singapore
On-site
SGD 80,000 - 100,000
24 days ago
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JOB CHOICES SOLUTION PTE. LTD.
Singapore
On-site
SGD 100,000 - 125,000
24 days ago
Senior Construction Supervisor cum Driver
SG ALUMINIUM PTE. LTD.
Singapore
On-site
SGD 80,000 - 100,000
24 days ago
CONSTRUCTION SUPERVISOR
THL BUILDING CONSTRUCTION PTE. LTD.
Singapore
On-site
SGD 80,000 - 100,000
24 days ago
ASSISTANT SUPERVISOR, FACILITIES & MAINTENANCE
PEC PTE. LTD.
Singapore
On-site
SGD 45,000 - 70,000
24 days ago
Facilities Management Supervisor
EXPLOMO BUILDERS PTE. LTD.
Singapore
On-site
SGD 70,000 - 100,000
24 days ago
Gantry Site Supervisor [Electrical | Class 3/3A | Bedok] - 2323
THE SUPREME HR ADVISORY PTE. LTD.
Singapore
On-site
SGD 60,000 - 80,000
24 days ago
Housekeeping Supervisor (Hilton Singapore Orchard)
Hilton
Singapore
On-site
SGD 51,000 - 70,000
24 days ago
Aftersales Supervisor (1 year contract)
HERMES SINGAPORE (RETAIL) PTE LTD
Singapore
On-site
SGD 60,000 - 80,000
Full time
24 days ago
Job summary
A luxury retail company in Singapore is seeking an experienced individual to manage aftersales services. Candidates should have at least 6 years in aftersales or customer service and fluency in English and Mandarin. The role involves operational management, client communication, and process improvement.
Qualifications
- Minimum 6 years of experience in aftersales or customer service.
- Willing to communicate directly with clients.
- Ability to organize work autonomously.
Responsibilities
- Manage daily operation of aftersales services.
- Oversee client repairs and follow up on escalations.
- Analyze and improve aftersales processes.
Skills
Customer-oriented
Excellent communication skills
Organizational skills
Proficient with Excel
Team player
Fluency in English and Mandarin
Tools
SAP
IT tools
Job description
OVERALL MISSION: Responsible for the management and daily operation of After Sales service ensuring consistent standards of excellence for all aftersales services.
MAIN DUTIES
After Sales Services
- Understand the full spectrum of aftersales processes and seek continuous improvements
- Oversee client repairs, follow up and escalations
- Diligently check all incoming repairs to ensure repair expectations are communicated and met
- Expediate backorders and provide customers with accurate availability dates
- Evaluate repairs and re-direct to the appropriate centre
- Follow up on quotations between customers, craftsmen and Paris
- Communicate with relevant departments to resolve issues, expedite orders and monitor shipments
- Manage shipments from centralized warehouse to Paris and local suppliers
- Manage shipments and documentations with logistics team
- Support aftersales daily briefings
- Analyze and evaluate the demand of aftersales services, to identify and implement solutions
Systems and Tools
- Mastery of the Aftersales system, including follow up and validations of HCare storecards
- Maintain neat and clean database and systems
- Monitor and oversee spare parts stock levels based on repair needs
- Design and develop aftersales internal processes and procedures
- Tabulate timely reports to drive actions in order to improve repair processes and lead time
- Monitor and drive KPIs
Projects and Events
- Take lead and communicate aftersales projects and deployments including training e.g. Leather personalization
- Support internal and external events
Team Management
- Work closely with the aftersales team, craftsmen, logistics team and stores
- Support team and craftsmen to flag up any issues and escalations if need be
PERFORMANCE INDICATORS
- Aftersales KPIs (repair lead times, service rates etc.)
- Individual contribution to the efficiency and quality of aftersales operations
- Quality of relationship and partnership with the aftersales team, craftsmen and Paris
- Quality of relationships with customers
REQUIREMENTS & CAPABILITIES
- Passionate about retail and luxury
- Minimum 6 years of working experience in aftersales service and/or customer service, preferably in Retail environment
- Willing and able to communicate with clients directly
- Service- and customer-oriented (internal and external customers), with excellent communication skills
- Organized, rigorous and reliable, able to organize his/her work autonomously and to anticipate challenges
- Proficient with Excel / IT tools
- SAP experience would be a bonus
- Team player
- Language requirements: fluency in English and Mandarin (written and oral)
- Contract role for 12 months commencing Nov 2025
* The salary benchmark is based on the target salaries of market leaders in their relevant sectors. It is intended to serve as a guide to help Premium Members assess open positions and to help in salary negotiations. The salary benchmark is not provided directly by the company, which could be significantly higher or lower.