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Technical jobs in Singapore

Customer Service Engineer

-

Singapore
On-site
SGD 70,000 - 90,000
3 days ago
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Service Engineer (High Speed Engines)

Focal Search Pte Ltd

Singapore
On-site
SGD 50,000 - 70,000
3 days ago
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Growth Product Manager Nanodegree - Accelerator Mentor

Udacity

Singapore
Hybrid
SGD 60,000 - 80,000
3 days ago
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Marine Service Engineer

Focal Search Pte Ltd

Singapore
On-site
SGD 40,000 - 60,000
3 days ago
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Service Engineer

Focal Search Pte Ltd

Singapore
On-site
SGD 45,000 - 55,000
5 days ago
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Senior Architect, Managed Security Services - JAPAC

Palo Alto Networks (S) Pte Ltd

Singapore
On-site
SGD 80,000 - 100,000
6 days ago
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[NSSG] Support Manager

Netpoleon

Singapore
On-site
SGD 60,000 - 80,000
6 days ago
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Recovery Specialist

BELFOR RESTORATION SERVICES PTE. LTD.

Singapore
On-site
SGD 60,000 - 80,000
6 days ago
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Associate Director

Surbana Jurong Consultants Pte Ltd

Singapore
On-site
SGD 80,000 - 100,000
3 days ago
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Operations Manager (Construction)

AIR ENERGI GROUP SINGAPORE PTE. LTD.

Singapore
On-site
SGD 80,000 - 120,000
6 days ago
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Business Support Engineer - Connectivity

FACEBOOK SINGAPORE PTE. LTD.

Singapore
On-site
SGD 70,000 - 90,000
6 days ago
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Technical Manager

AMPLITUDE ANALYTICS PTE. LTD.

Singapore
On-site
SGD 90,000 - 120,000
6 days ago
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Solutions Architect (Hong Kong)

DATABRICKS ASIAPAC UNIFIED ANALYTICS PTE. LTD.

Singapore
On-site
SGD 125,000 - 150,000
6 days ago
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Technical Manager - WCAN

WECRUIT PTE. LTD.

Singapore
On-site
SGD 80,000 - 110,000
6 days ago
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Salesforce Solution Architect

SEDHA CONSULTING PTE. LTD.

Singapore
On-site
SGD 80,000 - 110,000
6 days ago
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Senior Technical Product Manager - PayLater

Traveloka

Singapore
On-site
SGD 85,000 - 110,000
6 days ago
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Solution Sales Engineer

EXPEREO SINGAPORE PTE. LTD.

Singapore
On-site
SGD 70,000 - 90,000
3 days ago
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Principal Site Reliability Engineer

Ll Oefentherapie

Singapore
On-site
SGD 70,000 - 100,000
3 days ago
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Resident Engineer - M&E

BECA CARTER HOLLINGS & FERNER (S.E.ASIA) PTE LTD

Singapore
On-site
SGD 60,000 - 80,000
3 days ago
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Senior Engineer(SG Citizen/PR only)

Delteq Pte Ltd

Singapore
On-site
SGD 100,000 - 125,000
3 days ago
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Technical Director (Swimming)

Singapore Aquatics

Singapore
On-site
SGD 100,000 - 125,000
3 days ago
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Pre-sales Engineer ( Cyber security )

DADACONSULTANTS PTE. LTD.

Singapore
On-site
SGD 80,000 - 100,000
3 days ago
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ENGINEER

BS TECH PTE. LTD.

Singapore
On-site
SGD 60,000 - 80,000
3 days ago
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Technical Executive

JONES LANG LASALLE PROPERTY CONSULTANTS PTE LTD

Singapore
On-site
SGD 70,000 - 90,000
6 days ago
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Performance Architect, Performance Solutions

SNOWFLAKE COMPUTING SINGAPORE PTE. LTD.

Singapore
On-site
SGD 100,000 - 130,000
6 days ago
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Resident Technical Officer jobs
Customer Service Engineer
-
Singapore
On-site
SGD 70,000 - 90,000
Full time
3 days ago
Be an early applicant

Job summary

A major aerospace company in Singapore is seeking an experienced professional for a technical support role in the MRO of nacelle systems. This position requires at least 6 years of relevant experience or an advanced degree with 3 years of experience. Responsibilities include providing technical support, liaising with MRO teams, and ensuring a positive customer experience through effective management of inquiries and solutions. Candidates with a strong technical background and project management experience are preferred.

Qualifications

  • Minimum 6 years relevant experience or an Advanced Degree with 3 years of experience.
  • Ability to manage customer inquiries technically.

Responsibilities

  • Liaise with local MRO teams for customer support.
  • Provide technical support and manage Aircraft on Ground concerns.
  • Collaborate with internal teams for customer solutions.
  • Manage local Turnback's & Escapes in technical inquiries.
  • Identify continuous improvement initiatives.

Skills

Customer focused technical support
Nacelle component knowledge
Ability to read engineering drawings
Project management
Strong technical background

Education

Degree in Science, Technology, Engineering or Mathematics (STEM)
Advanced Degree in a related field
Job description
Job Description

Collins Business Unit- GASCA(Goodrich Aerostructures Service Centre) located at Changi North, specializes in the MRO of aircraft nacelle systems and airframe composite components. It is a leading supplier of nacelle systems to major commercial airframe and engine manufacturers and provides best-in-class MRO services for latest nacelle systems.

Responsibilities
  • Liaison with local MRO teams ensuring optimal customer support to our customers
  • Act as a Aerostructures point of contact responsible for providing time bound technical support including but not limited to; technical inquiry resolution, effective Aircraft on Ground (AOG) complex solution management, communicate technical rationale to justify support decisions to customers.
  • Collaborate with internal Aerostructures Customer Support functions (AMTS - ASM, PSE, Repair Engineering and MRO - BDD, CAM, Repair Engineering) to ensure coordinated customer responses for both technical and commercial solutions.
  • Collaborated with MRO CAM on technical subjects
  • Review open Field Issues with all office, QC, team leaders
  • Participating in MRO Kaizen Events, CORE activities, Goal Alignment
  • Responded to customers' Technical Inquiries
  • Manage local Turnback's & Escapes within the Technical Inquiry process, determine root cause, closure and mistake proofing
  • Review and manage MFA feedback to and suitable customer loopback to ensure optimal Customer Experience.
  • Support ASM's in recommendation of maintenance, repair and overhaul services
  • Identify and implement continuous improvement initiatives and develop/update standard process / job instructions
  • Administration of CX Tier Reviews
  • Ensure a positive customer experience through managing effective execution of improvement initiatives derived from formal and/or informal customer feedback.
  • Assess opportunities to partner with airlines to support field data collection
Qualifications You Must Have
  • Typically requires a Degree in Science, Technology, Engineering or Mathematics (STEM) unless prohibited by local laws/regulations and minimum 6 years prior relevant experience or an Advanced Degree in a related field and minimum 3 years of experience or in absence of a degree, 9 years of relevant experience
  • Experience providing customer focused technical support.
Qualifications We Prefer
  • Possess Nacelle component knowledge. Ability to read and understand engineering drawings and technical manuals (AMM, CMM, IPC, SRM).
  • Ability to appropriately de-escalate externally and expedite internally to ensure a positive customer experience while progressing the business.
  • Strong technical background to quickly identify, understand and articulate in-service issues.
  • Experience in project management.
  • Experienced working in a high paced, high pressure, and high visibility external facing role driving effective resolutions internally and externally.
  • Ability to craft and present key messages to both internal and external stakeholders at an executive level.
  • Strong understanding of commercial implications of engineering changes, field issues, and investigations.
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* The salary benchmark is based on the target salaries of market leaders in their relevant sectors. It is intended to serve as a guide to help Premium Members assess open positions and to help in salary negotiations. The salary benchmark is not provided directly by the company, which could be significantly higher or lower.

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