Technical Manager

AMPLITUDE ANALYTICS PTE. LTD.; Singapore; On-site; SGD 90,000 - 120,000; Full time

Job summary

A leading analytics firm in Singapore seeks a Technical Manager to lead its technical support operations in the Asia Pacific and Japan region. The ideal candidate will have significant experience in managing technical support teams, optimizing operations, and leveraging AI to improve customer outcomes. As part of the growing team, you'll ensure high performance while collaborating with key stakeholders. This role offers competitive benefits and the opportunity to impact the team's success significantly.

Benefits

Competitive medical, dental, and vision programs

Paid family bonding time off

Annual leave plus holidays

Fully paid disability and life insurance

Wellness and Learning Development allowances

Employee Stock Purchase Program (ESPP)

Qualifications

• 5+ years in technical support, 3+ in people management.
• Proven track record of driving team performance.
• Strong technical fluency with SDKs, APIs, and support tools.

Responsibilities

• Lead and grow a high-performing team of Technical Support Engineers.
• Own and optimize daily operations to meet support targets.
• Drive product improvements based on support feedback.

Skills

Leadership

Operational optimization

Collaboration

Debugging API requests

Integration of AI tooling

Tools

Zendesk

Intercom

Confluence

Jira

Job description

About The Role & Team

Amplitude is looking for a Technical Manager to lead our growing technical support presence in the Asia Pacific and Japan (APJ) region. We need someone who can think like an engineer, act like an operator, and lead like a coach. You'll build and scale technical support engineering operations with a laser focus on performance, automation, and customer impact. If you know how to level up a support team and thrive in fast-paced environments then this is the perfect role to make an impact.

What You'll Do

• Lead and grow a high-performing team of Technical Support Engineers, shaping the future of support in a strategic growth region for Amplitude.
• Own and optimize daily operations keeping in mind support targets (SLA and CSAT) and a focus on customer outcomes.
• Drive product improvements by surfacing patterns from support and advocating for customer needs.
• Scale regional support using automation and AI.
• Develop your team's technical and operational maturity.
• Collaborate with key stakeholders such as Product, Engineering, and Customer Success to resolve escalations.

You'll Thrive Here If You

• Have proven experience leading technical support teams in APJ markets with a deep understanding of regional customer needs.
• Are a strong collaborator with regional cross-functional leaders.
• Know how to run distributed regional teams.
• Can debug API requests, query logs, and push for root cause.
• Have integrated AI tooling into support workflows without compromising quality.

At a Minimum, You Need

• 5+ years in technical support; 3+ year in a people management role.
• Proven track record of driving team performance, meeting support SLA and CSAT targets, and delivering excellent customer outcomes.
• Strong technical fluency, including experience working with SDKs, APIs, and common support tools (e.g. Zendesk, Intercom, Confluence, and Jira).
• Clear communicator across technical and business teams.
• Always iterating with a growth mindset on people, processes, and tooling.

Who We Are

The Company: Amplitude is filled with humble, life-long learners who are eager to help one another and the company succeed. Our values of growth mindset, ownership, and humility are core to the way we work: we’re tenacious in the face of challenges, we take the initiative to solve problems that drive our shared success, and we operate from a place of empathy and openness, seeking to understand many points of view.

The Product: Amplitude is a digital analytics platform—we help companies capture data they can trust, uncover clear insights about customer behavior, and take faster action. This empowers teams to build better product experiences that drive business growth. We’re super proud of what we’ve built and continue to expand: a platform that empowers companies to thrive in the digital era.

We care about the well-being of our team: At Amplitude, we offer a comprehensive benefits package designed to support your physical, emotional, and financial well-being. We believe that our employees should have access to high-quality healthcare, paid time off, and other benefits that allow them to focus on their work and their personal lives.

Our benefits package includes:

• Competitive medical, dental, and vision programs
• Paid family bonding time off and family forming benefits
• Annual leave plus holidays
• Fully paid disability and life insurance programs
• Wellness and Learning and Development allowances and more…
• Employee Stock Purchase Program (ESPP)

We are committed to creating a globally consistent and locally sensitive benefits plan that meets the needs of our employees around the world, regardless of where they live. We believe that our benefits are an important part of our employee value proposition and that they help us to attract and retain top talent. We encourage you to learn more about our benefits package and to see how we can support your well-being.

Other fun facts about Amplitude:

• We were recognized in the Newsweek Excellence Index 2024.
• Our customers love us! They've said we're the #1 product analytics solution for 15 quarters in a row on G2.
• We're focused on growth. Check us out in Deloitte’s 2023 Technology Fast 500™
• We care A LOT about product innovation. Fast Company called us the #3 most innovative enterprise company in the world.
• We invest in our people. We offer mentorship programs, management training, and wellness initiatives.
• We give back to our communities. We give every Ampliteer a charitable giving grant and paid volunteer time off.
• We were founded in 2012, went public via a direct listing in September 2021, and are now trading under the ticker $AMPL.
• We’re a global and fast-growing team! We have employees around the world and offices in San Francisco (HQ), New York, Vancouver, Amsterdam, London, Paris, Singapore, and Tokyo.
• Our mascot is the datamonster, who loves to chow down on numbers, charts, and graphs. Nom nom.

Amplitude provides equal employment opportunities (EEO). All applicants are considered without regards to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, or sexual orientation.