Job Description & Requirements Summary
The ENGINEER will be responsible for managing and supporting accreditation services to run the calibration and testing laboratory service as a profitable business segment. He/she shall have experience and demonstrated knowledge, skills and abilities as listed below.
Knowledge / Skills / Abilities (essential Requirements)
- Knowledge of developing new calibration and testing methods based on international standards.
- Knowledge of the Metrology field (Electronic, Electrical, Temperature, Mechanical, Dimensional and Mechanical Testing) – both in‑house and site calibration (including overseas site jobs).
- Knowledge of developing the current state/future state for the calibration department.
- Knowledge in internal/external auditing, objective evidence assessment, and risk‑based decision‑making.
- Knowledge of writing skills for SOPs, audit reports and compliance documentation; ability to explain complex concepts to technical staff, management and external auditors.
- Knowledge of statistics and the ability to apply them in developing and documenting test or calibration uncertainty budget tables as per national and international standards.
- Metrology laboratory practices and calibration data collection, familiarity with national and international standards.
- Knowledge of critical thinking & problem‑solving: ability to analyse complex quality and compliance issues, identify root causes and implement effective corrective actions.
- Proficiency in quality management software, document control systems and data analysis tools; familiarity with word processing, spreadsheets and database software.
- Ability to manage multiple priorities, meet deadlines and maintain structured documentation.
- Attention to detail: strong ability to detect nonconformities, inconsistencies and process deviations.
- Ability to work effectively with individuals from varied professional and cultural backgrounds.
Key Duties and Responsibilities – Technical & Development
- Support all calibration operations, including in‑house and site.
- Develop a clear and attainable vision for calibration service delivery.
- Review analyses of activities, costs, operations and forecast data to evaluate performance.
- Support and monitor the implementation of new service initiatives and drive accountability for results.
- Optimise customer loyalty through effective service delivery and collaborative methods.
- Assist with customer escalations and monitor resolutions to meet expectations.
- Participate in customer meetings to ensure alignment and satisfaction.
- Work with direct reports to ensure completion of service delivery activities for new customers.
- Support and monitor the budget and uphold financial discipline to meet financial objectives.
- Support new opportunities and ensure commercial alignment with customers.
- Support leadership in formulating and administering company policies and best practices.
- Support building professional development plans and facilitate growth opportunities.
- Support the establishment of challenging individual and team performance goals that align with organisational strategies.
- Supervise laboratory operations to ensure precision in the calibration and testing process for the customer’s equipment.
- Ensure all set product quality targets are met and deviations from target quality standards are promptly identified and rectified.
- Liaise with process control operatives regarding the quality control parameters for calibration and testing process.
- Ensure preventive maintenance is carried out on laboratory equipment and practical housekeeping is conducted in the laboratories.
- Support the preparation of the annual calibration schedule and ensure calibration is carried out on laboratory equipment as scheduled.
- Provide overall support and strategic direction to the sales, technical and quality team.
- Provide periodic reports on the activities and performance of the laboratory function for the technical manager.
- Perform any other duties that the technical leads may assign.
Key Duties and Responsibilities – Quality
- Maintain and continuously improve the QMS in compliance with ISO 9001 and ISO 17025.
- Ensure document control and proper record‑keeping for policies, procedures and work instructions.
- Support and monitor quality objectives and key performance indicators (KPIs).
- Ensure the lab meets all ISO 9001 and ISO/IEC 17025 accreditation requirements.
- Support accreditation audits, external assessments and regulatory inspections.
- Support planning, execution and documentation of internal audits to assess compliance and identify risks.
- Investigate nonconformities, implement corrective actions and verify effectiveness.
- Support root‑cause analysis (RCA) and continuous improvement initiatives.
- Ensure personnel involved in testing and certification are qualified, trained and competent.
- Maintain training records and competency assessments.
- Identify, assess and mitigate risks to testing validity and certification decisions.
- Promote continuous improvement initiatives in test methods, certification processes and quality practices.
- Implement FMEA or similar methodologies where applicable.
- Address customer complaints and ensure proper investigation and resolution.
- Communicate quality system updates and compliance status to management.
- Work with technical leads to ensure test and certification results are accurate and reliable.
- Perform any other duties that the technical leads may assign.
Eligibility Criteria
- Must hold a Diploma / BE / B. Tech in Electrical or Electronics & Communications, or an equivalent/above in any engineering field.
- Must have overall experience of 2 to 5+ years.
- Familiarity with ISO 9001 and ISO 17025 Calibration Quality System Requirements and certifications.
- Knowledge of troubleshooting techniques.
- Ability to work in a fast‑paced environment.
- Ability to work under pressure.
- Ability to manage multiple tasks and throughput tasks.
- Expected to be involved in the project at Jurong Island or overseas.
- Travel – 90% (local & overseas) within the short notice period.
- Commitment to club hours, weekends and public holidays.
- Rotational shift – Monday to Friday or Wednesday to Sunday.
- Commitment to irregular working hours – 6 am to 2 pm (rotating shifts).
- No weekend off day.
- We regret that only shortlisted candidates will be notified. I appreciate your understanding!
Key Skills
- Electrical Electronics FMEA ISO ISO 9001 Metrology Preventive Maintenance Quality System Root Cause Analysis Technical Staff Management Testing Process Throughput Troubleshooting Word Processing
Key Information
- Job Post Duration: 14 Calendar Days
- Number of Vacancies: 3
- Job Function: Engineering, Information Technology, Precision Engineering
- Position Level: Middle Management
- Minimum Years of Experience: 2
- Employment Type: Full Time
- Flexible Work Arrangement: No flexible work arrangement selected
- Minimum Qualification Level: Other Advanced Diploma / Post‑Diploma qualifications or equivalent
- Field of Study: Electrical & Electronics Engineering n.e.c.
- Monthly Salary Range (SGD): $4,000 - 9,000
- Government Support: No schemes selected
Workplace Details
- Workplace Address: Local
- Postal Code: 758169
- Block/House No.: 19
- Street Name: SENOKO LOOP
Screening Questions
There are no screening questions for this job posting.