puestos de Social Media en Singapur

We are looking for Customer Engagement Specialists who can provide subject matter expertise support for our Subscribers (Aspirants) through multiple channels/forums. The ideal candidate will have strong communication skills and should be able to work independently with a positive attitude. If you have a passion for helping others and providing exceptional customer service, we would like to hear from you!

• Any Degree

• Excellent written and verbal communication skills (English & Tamil)
• Continuous learning mindset, readily absorbing new information and adeptly explaining complex concepts to clients with clarity
• Cultivate a customer-centric mindset, demonstrating proactive, self-motivated, patient, and flexible attributes to ensure exceptional service delivery

• Freshers / Experienced (Experience in a Customer Support or a related role would be an advantage)

• Responding to queries, complaints, and requests via Phone, E-mail, Chat, Telegram, Social Media, and In-app tools/ticketing support to all assigned clients in a timely manner
• Provide timely and effective responses to client inquiries, complaints, & requests through various channels such as phone, email, chat, Telegram, social media, and in-app tools/ticketing support
• Handle both inbound & outbound queries from prospective clients regarding product features, offered services, and available packages/plans
• Develop and maintain a deep understanding of the designated function/domain, becoming a subject matter expert in the designated area
• Ensure accurate and thorough documentation of client interactions, recording and filing information in prescribed formats using designated tools
• Develop informative materials such as info videos/guides, and written content on the managed subject, addressing queries and assisting clients on processes, systems, rules, regulations, and other relevant details for counseling/admission processes

Nagercoil

2.25 L per annum (starting package)

Total - 10

Interested candidates can share their resume with <hidden_email>.